Job Title: Operations Business Analyst ( EAD)
Location: Berkley Heights, NJ (Hybrid)
Duration: 6+ months CTH
Must have:
Insurance domain required: Property & Casualty Insurance
Lean Six Sigma Certification is a MUST
Role Description:
- Focus is to analyze and assist with current inflight initiatives and identify and implement improvements to the business process and technology platforms.
- Analyzes business, process, systems and data to derive and implement improvements.
- Performs a combination of duties including current state operational assessments, project life-cycle planning and execution and function as the Operations interface and liaison with colleagues, BU''s, IT and servicing departments.
- Uses problem solving and decision making to document and analyze operational and/or other data to facilitate operational improvements, system change recommendations and efficiency solutions.
- Uses project management tools to drive projects.
Essential Duties & Responsibilities:
- Conduct a thorough current state assessment and document processes, identify obstacles, inefficiencies and opportunities for improvement.
- Create process documentation and guidelines, including standard operating procedures and workflow diagrams.
- Communicate with shareholders and stakeholders to ensure alignment on proposed changes.
- Collaborates with other departments and provide technical assistance and mentorship to others within the department.
- Assist with process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments.
- Provide training and support to team members on new processes and best practices.
- Utilizes business acumen and industry knowledge to identify issues that impact service and make recommendations for improvement.
- Drive and collaborate in the development of projects scope, plans and business cases.
- Collaborate in the development and implementation of projects, testing and training plans, prepare and submit project status and other MI.
- Help plan, organize and participate in UAT releases.
- Monitor and evaluate the effectiveness of implemented process changes, measuring key performance indicators and making necessary adjustments for continuous improvement.
- Assist in implementing relevant processes and technologies to optimize the organization''s operations.
Skills Knowledge and Abilities:
- Knowledge of the functions performed in the insurance industry.
- Excellent organizational and analytical skills including ability to prioritize and coordinate multiple projects.
- Strong analytical and problem-solving skills.
- Strong team and interpersonal skills with the ability to effectively interact with all internal and external business partners.
- Effective verbal and written communication skills with the ability to convey technical and business information in a clear concise and effective manner.
- Ability to exercise professional judgement and assume responsibility for decisions which have an impact on people, process, technology, costs and quality of service.
- Ability to work independently as well as in a team environment.
- Knowledge of Microsoft Office suite and the ability to learn and utilize other business-related software systems including database and operating systems.
Required skills and qualifications:
- Bachelor''s degree in a related field.
- 5+ years of experience in business process analysis and project management.
- Familiarity with process mapping and modelling techniques.
- Strong analytical skills with the ability to collect, study and interpret complex data.
- Ability to manage and perform multiple complex tasks as part of the daily work assignment.
- Proficiency in Microsoft Office suite
- Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.
- Working knowledge of process improvement methodologies, such as Lean Six Sigma.
Preferred skills and qualifications:
- Experience in project management and change management.
- Experience in change management methodologies.
- Familiarity with data analytics and visualization tools.
Education and Experience:
- Bachelor''s Degree in related field
- Minimum two years related experience including previous project experience.
Best Regards,
Ashish Singh
Truehire Staffing,
5900, Balcones Drive Suit 100, Austin, TX, 78731
Email ID:
Web:
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