IT Technician II - End User Technology

Salary: $23.92 - $33.49 Hourly
Location : New Port Richey, FL
Job Type: Full Time
Job Number: 14168-0726
Department: Information Technology
Division: Information Technology
Opening Date: 07/31/2026
Closing Date: 8/6/2026 11:59 PM Eastern
Salary Range: $23.92 - $33.49
Pay Grade: N37 (Non-exempt position)
Salary Disclosure: Pay rates are based on education, skill, experience level and internal equity.

General Description
JOIN OUR TEAM AS AN IT TECHNICIAN II - END USER TECHNOLOGY

As a part of the Operations and Support Services team this position provides technical support for all end user computing and communications equipment and software. Performs second level technical support for Pasco County production operations.
Essential Job Functions

Provides hardware and software support for PC's, telephones, and network/telecommunications systems including installation, configuration, upgrades, and troubleshooting problems. Serves as point-of-contact with vendors to schedule and coordinate preventative maintenance on computer and peripheral equipment. Advises, trains, and assists end users and fellow employees on system operations and usage. Updates documentation manuals with new procedures and modifications to existing procedure. Duties as assigned
Knowledge, Skills and Abilities

• Ability to support software and productivity applications including MS 365, Teams Calling, and select proprietary applications.
• Ability to support Windows 11 and mobile device platforms.
• Ability to troubleshoot, repair and perform preventative maintenance for PC's, laptops, printers, and scanners.
• Ability to setup, support and troubleshoot remote office VPN's.
• Ability to image, inventory, and deploy devices using enterprise systems.
• Ability to follow established standards and make suggestions for improvement.
• Superior communication and interpersonal skills.
• Exceptional analytical and troubleshooting abilities.
• Ability to accurately perform detailed tasks and adjust and adapt to changing work processes.

Minimum Requirements
PHYSICAL SKILLS: Ability to communicate effectively using verbal, written and visual communication.

EDUCATION, TRAINING AND EXPERIENCE: Graduation from an accredited college or university with an associate degree in Computer Science or related field, ORgraduation from high school or equivalent with two (2) years' experience in the installation, configuring and troubleshooting of end user technologies and networks.
Preferred Experience:
Experience with writing user documentation, VoIP telephone systems, smartphone email integration, Android and IOS operating systems, wireless hotspots (Mifi), Microsoft Windows Server Active Directory, Microsoft Active Directory administration, Microsoft SCCM, and IP and subnets with VPN tunneling.

For In-house applicants: This position qualifies for DAP.

LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid Florida driver's license. CompTIA A+ certification or equivalent technical certificate preferred; required if applicant does not have an Associate degree.

ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE: Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

VETERANS' PREFERENCE: Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021
Benefits include:

• Florida Retirement System (FRS) retirement plan
• PTO (Paid Time Off)
• Paid holidays
• Group insurance
• Tuition reimbursement
• Deferred compensation
• Medical leave pool
• Annual medical leave buy-back
• Mid-management/Professional grade, and management personnel may receive 40 hours of admin leave per calendar year.

Effective July 1, 2011, FRS members must contribute 3% of their salary as retirement contributions, on a pre-tax basis (the salary is reduced by the amount of the employee contribution before determining the federal income tax deduction). The employer will automatically deduct the employee contributions.
01

I am aware that the following supplemental questions will determine my eligibility for this position.

• Acknowledge
• Decline

02

Are you a current Pasco County BOCC employee?

• Yes
• No

03

Which best describes your highest level of COMPLETED education?

• GED
• High School
• Associate degree
• Bachelor's Degree
• Master's Degree
• Doctorate
• None of the above

04

Are you a current Pasco BOCC employee who has successfully completed or are within 30 days of completing the Degree Alternative Program (DAP)?

• No
• Yes

05

Which best describes the years of experience you have with the installation, configuring and troubleshooting of end user technologies and networks?

• Ten or more years of experience
• Nine years but less than ten
• Eight years but less than nine
• Seven years but less than eight
• Six years but less than seven
• Five years but less than six
• Four years but less than five
• Three years but less than four
• Two years but less than three
• One year but less than two
• Less than one year of experience

06

Do you have a CompTIA A+ certification or equivalent technical certificate?

• Yes
• No

07

Do you possess a valid Florida driver's license or have the ability to obtain the license within 30 days from date of hire?

• Yes
• No

08

Are you a veteran who served as a member of the armed forces of the United States during a period of war, defined in Title 38, U.S.C., and who was separated from such service under honorable conditions, or the surviving spouse of any such veteran? (SUPPORTING DOCUMENTION IS REQUIRED AT THE TIME OF SUBMISSION OF APPLICATION OR NEXT BUSINESS DAY).

• Yes
• No

09

I hereby acknowledge that Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law, and consent to pre-employment drug/alcohol testing, and agree to abide by the program and policy if employed by Pasco County BOCC.

• Acknowledged
• Declined

10

Are you legally authorized to work in the United States? Note: If hired, a Form I-9, Employment Eligibility Verification, must be completed at the start of employment.

• Yes
• No

11

Have you recently retired from the Florida Retirement System (FRS) Pension Plan or Investment Plan within the last 6 months?

• Yes
• No

12

Please specifically explain how your prior work experience and education match the qualifications for this position. (1000 characters or less)
13

How did you hear about this position?

• Billboard
• Facebook
• Friend/Family Referral
• Indeed
• Instagram
• Job Fair
• LinkedIn
• Magazine publication
• Nextdoor
• Pasco County employee
• Pasco County Facebook Page
• Pasco County website/Governmentjobs.com
• Pasco County Traffic Sign
• Utility bill insert
• X/Twitter
• YouTube
• Other

14

If a Pasco County employee referred you, please provide the name of the employee. If none, write N/A.
Required Question