Five9 Support Engineer
Contract Corp To Corp
Contract W2
Contract Independent
6 Months
No Travel Required
Remote
Depends on Experience
Galaxy i Technologies, Inc.
Fitment
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Job Details
Skills
- F9
- contact centre
Summary
Hi ,
Hope you are doing well.
My name is Vishal Singh and I am a Staffing Specialist at “Galaxy I Tech”. I am reaching out to you on an exciting job opportunity with one of our clients.
Hope you are doing well.
My name is Vishal Singh and I am a Staffing Specialist at “Galaxy I Tech”. I am reaching out to you on an exciting job opportunity with one of our clients.
Job Title : Five9 Support Engineer
Location : Stamford, CT/Remote
Location : Stamford, CT/Remote
JD :
Role Name - Five9 Support
ROLE_DESCRIPTION -
Administer and support the Five9 Intelligent Cloud Contact Center platform.
Experience – 7-8 years
Configure inbound and outbound call flows, IVRs, ACDs, campaigns, and routing strategies.
Developed and maintained integrations between Five9 Cloud Contact Center and enterprise applications using Five9 REST APIs and Web Services.
Integrated Five9 with CRM platforms such as Salesforce, Microsoft Dynamics 365, ServiceNow, and custom applications.
Automated agent provisioning, user management, campaign configuration, and queue management through Five9 APIs.
Built real-time and batch data integrations for call records, agent performance metrics, and contact center analytics.
Implemented Single Sign-On (SSO) and authentication mechanisms for secure access to Five9 services.
Utilized Five9 APIs for screen pops, click-to-call functionality, and customer interaction workflows.
Developed webhooks and API-based event-driven solutions to improve contact center operations.
Troubleshot and optimized API integrations, ensuring high availability and performance.
Collaborated with business and technical teams to design scalable contact center solutions.
Skills: IT IS_CNS_Contact Center_Cisco
ROLE_DESCRIPTION -
Administer and support the Five9 Intelligent Cloud Contact Center platform.
Experience – 7-8 years
Configure inbound and outbound call flows, IVRs, ACDs, campaigns, and routing strategies.
Developed and maintained integrations between Five9 Cloud Contact Center and enterprise applications using Five9 REST APIs and Web Services.
Integrated Five9 with CRM platforms such as Salesforce, Microsoft Dynamics 365, ServiceNow, and custom applications.
Automated agent provisioning, user management, campaign configuration, and queue management through Five9 APIs.
Built real-time and batch data integrations for call records, agent performance metrics, and contact center analytics.
Implemented Single Sign-On (SSO) and authentication mechanisms for secure access to Five9 services.
Utilized Five9 APIs for screen pops, click-to-call functionality, and customer interaction workflows.
Developed webhooks and API-based event-driven solutions to improve contact center operations.
Troubleshot and optimized API integrations, ensuring high availability and performance.
Collaborated with business and technical teams to design scalable contact center solutions.
Skills: IT IS_CNS_Contact Center_Cisco
Thanks and Regards,
Vishal Meera Singh
Lead Recruiter
Lead Recruiter
Galaxy i Technologies, Inc
7700 Preston Road, Suite # 504
Frisco, TX - 75034
Frisco, TX - 75034
Tel : Ext. 213
Fax:
E-Mail:
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10374872
- Position Id: 35296-43206-
- Posted 7 hours ago
Company Info
About Galaxy i Technologies, Inc.
Galaxy i Technologies, Inc is a global consulting and IT services company that is known for its commitment to client satisfaction. Galaxy i Technologies is an information technology firm offering IT Consulting, Staff Augmentation, Software Development & Training and E-commerce Development. We help our Clients to implement these solutions through a variety of skilled consulting services like Application management, Implementation and Infrastructure management.
Galaxy i Technologies has a pool of highly skilled professionals who work through the life cycle of challenging and exciting projects, including System Analysis, Designing, Development, Implementation, Maintenance, Enhancements and Test Support to our Fortune 500 Corporations.
Careers
Galaxy i Technologies has a pool of highly skilled professionals who work through the life cycle of challenging and exciting projects, including System Analysis, Designing, Development, Implementation, Maintenance, Enhancements and Test Support to our Fortune 500 Corporations.
Careers
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