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Application Support Analyst

Hybrid in East Hartford, CT, US • Posted 4 hours ago • Updated 4 hours ago

Contract W2

No Travel Required

Hybrid

Depends on Experience

MetaSense, Inc.

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Acceptance Testing
UAT
Technical Support
salesforce
single entry portal

Summary

Job Title: Application Support Analyst

Location: Hartford, CT ( Hybrid- 1 day onsite per week )

Employment Type: Long Term Contract

Job Description:

Purpose: The Client is seeking an Application Support Analyst to provide end-user support, assist technical analysts, and support ongoing enhancements to our current Salesforce-based portals. This role will also support the delivery and rollout of a new Single-Entry Portal, working closely with business stakeholders, developers, analysts, and agile teams.

Scope of Work:

The Contractor will provide day-to-day technical support for end users of the Salesforce-based portals, troubleshoot issues, validate enhancements, and assist in feature rollout activities. Additionally, the Contractor will support technical analysts with requirement clarifications, testing, small configuration updates, communication with stakeholders, and documentation. The Contractor will also assist in the adoption and support of the upcoming Single-Entry Portal, including user onboarding, issue intake, root cause identification, and coordination with the technical team for resolution.

Deliverables:

- End-user technical support responses and resolutions
- Issue triage, documentation, and tracking in Azure DevOps and JIRA
- Support tickets with troubleshooting notes
- Feedback documentation for enhancements and new portal features
- UAT support for Salesforce and Single Entry Portal releases
- User support guides, knowledge base entries, or process documentation as needed

Work will be ongoing throughout the engagement, supporting bi-weekly or monthly release cycles. Major activities include onboarding, portal enhancement support, UAT cycles, user feedback gathering, and Single Entry Portal rollout support.

Successful fulfillment of support responsibilities, timely response to user-reported issues, accurate documentation, effective communication with technical analysts, and positive feedback from business stakeholders. Contractor should demonstrate deep understanding of the Salesforce provider and parent portals and provide high-quality end-user support.

Responsibilities:
- Provide technical support to end users of the provider portal, parent portal, and Single Entry Portal
- Assist technical analysts with enhancements, testing, and documentation
- Participate in agile ceremonies, backlog refinement, and release readiness discussions
- Perform root cause analysis and collaborate with developers on bug resolution
- Support UAT test cycles and portal validation activities
- Maintain clear communication with stakeholders and users

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10282828
Position Id: 8949072
Posted 4 hours ago

Company Info

About MetaSense, Inc.

Join MetaSense, Inc.™, a leading force in IT placement nationwide! As an Inc. 5000 award-winning talent and technology powerhouse, we're experiencing rapid growth and gaining widespread recognition. Our main office is in West Berlin, NJ, with a branch in Philadelphia, PA.

We're transforming the industry with our dedication to exceptional service.

When you join our dynamic team, you'll have the opportunity to make a real difference. Whether you're helping job seekers find their dream roles or providing essential staffing solutions to companies in transition, your role will be impactful. You'll work closely with our amazing team of Coaches, Staffing Consultants, and IT Professionals, understanding the unique needs of individuals and businesses, and delivering personalized career and talent solutions that lead to success.

At MetaSense, Inc., we value innovative thinking, practical solutions, and an unwavering commitment to excellence. With decades of combined experience in career coaching and staffing solutions, our leadership and staff are dedicated to creating strategies that help our clients thrive. We're passionate about our mission and driven to connect people with meaningful opportunities.

Join us at MetaSense, Inc. We are more than just a team – we’re family. Let us support you on your journey because, at MetaSense, your success is our top priority.

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