Looking for Application Support - C#, SQL,ITIL and Support
Hybrid in Montvale, NJ, US • Posted 9 days ago • Updated 7 days ago

Xoriant Corporation
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Job Details
Skills
- Application Support
- .NET
- C#
- WCF
- ITIL
- Support
Summary
Title: Looking for Application Support
Location: Hybrid/Montvale, NJ (2-3 days per week onsite)
Responsibilities
- Lead day-to-day operations of the Application Support and Operations team, ensuring timely and accurate ticket triage, troubleshooting, and resolution.
- Collaborate with a team of other Support Analysts (both onshore and offshore).
- Act as the escalation point for complex incidents, performing hands-on troubleshooting and root cause analysis as needed.
- Collaborate closely with Microsoft other vendors and internal engineering teams on Azure performance, environment stability, and release management.
- Review and analyze logs, daily performance reports, and service metrics to ensure consistent application uptime and SLA adherence.
- Maintain strong communication and coordination across business, technical, and vendor teams.
- Implement best practices for incident, problem, and change management (ITIL).
- Drive continuous improvement across the support function process automation, proactive monitoring, documentation, and knowledge sharing.
- Report KPIs, trends, and operational insights to leadership.
Qualifications
- At least 6+ years of experience in Application Support, Production Operations, or Technical Service Management, including 3+ years in a leadership or management capacity.
- Bachelor s degree in Computer Science, Information Systems, or related discipline is preferred
- Strong understanding of Microsoft Azure architecture, monitoring, and operational tools.
- Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments.
- Hands-on ability to review logs, write SQL queries, and interpret system performance data.
- Prior experience managing offshore support teams and coordinating global operations.
- Excellent written and verbal communication skills; ability to interface effectively with vendors, engineers, and business stakeholders.
- Knowledge of ServiceNow, Application Insights, and ITIL-based processes.
- Dice Id: xorca001
- Position Id: 8870270
- Posted 9 days ago
Company Info
Xoriant is a Sunnyvale, CA headquartered digital engineering firm with offices in the USA, Europe, and Asia. From Tech Startups to Fortune 100 Enterprises, we enable innovation, accelerate time to market, and ensure client competitiveness across industries. Across all our focus areas – platform engineering, cloud, data & and AI, and Security – every solution we develop benefits from our product engineering DNA and culture of innovation. It also includes successful methodologies, framework components, and accelerators for rapidly solving critical client challenges. For 30 years and counting, we have taken great pride in the longlasting, deep relationships we have with our clients.
For further information about Xoriant, please visit our website
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