Business Analyst II – Title & Escrow - Softpro Super User

Introduction:

We are seeking a Business Analyst II to serve as the liaison between business users and IT within the Title & Escrow industry. This role is responsible for supporting business applications, gathering and documenting requirements, improving business processes, and delivering reporting solutions that enhance operational efficiency.

Responsibilities:

• Serve as the primary liaison between business users and IT for Title & Escrow applications.
• Support production systems by troubleshooting application and process issues through resolution.
• Gather, analyze, and document detailed business and functional requirements.
• Collaborate with stakeholders to identify opportunities for process improvements and increased operational efficiency.
• Develop reports and support business reporting needs using SQL and business intelligence tools.
• Coordinate user acceptance testing (UAT), validate system enhancements, and support production releases.
• Assist with change management activities related to application updates and system enhancements.
• Perform quarterly SOX compliance reviews for applicable business systems.
• Create and maintain process documentation, user guides, and training materials.
• Participate in cross-functional projects to standardize business processes and implement best practices.
• Track project progress, communicate status updates, and ensure deliverables are completed on schedule.

Requirements:

• Experience supporting Title & Escrow operations and business processes.
• Strong working knowledge of SoftPro.
• Experience gathering and documenting business requirements.
• Proficiency with SQL, Microsoft Excel (including Pivot Tables), and Microsoft Office.
• Experience with reporting and business intelligence tools such as Power BI, SSRS, or similar platforms.
• Understanding of relational databases and data analysis.
• Strong analytical and problem-solving skills with the ability to troubleshoot business and system issues.
• Experience supporting system testing, user acceptance testing (UAT), and change management.
• Excellent communication skills with the ability to interact effectively with technical teams, business users, and leadership.
• Strong organizational skills with experience tracking project schedules and deliverables.