Customer Relations Manager

Customer Relations Manager
Tallahassee, FL (On-Site)

Required Qualifications:

A bachelor s or master s degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.

• Minimum of seven (7) years in IT experience, with at least four (4) years in process engineering, and two (2) years in project management;
• Certification in Process Improvement Methodologies and demonstrated proficiency in methodologies such as Lean Six Sigma (Green or Black Belt), or Kaizen;
• Strong skills in mapping out business processes, identifying bottlenecks, and analyzing

inefficiencies.

• Familiarity with tools like Microsoft Visio, Lucid chart, or specialized business process modeling tools (e.g., Business Process Model and Notation [BPMN] software like Bizagi or ARIS);
• Strong verbal and written communication skills and interpersonal skills; and

Strong leadership and motivational skills.

Preferred Qualifications:

The Department prefers the Candidates to have the following experience, skills, and/or knowledge for this position:

• Familiarity with regulatory standards relevant to the corrections Industry (e.g., Health Insurance Portability and Accountability Act of 1996 [HIPAA], Criminal Justice Information Services [CJIS] Security Standards, etc.); and
• Experience designing processes that comply with industry-specific standards.