Servicenow SME (ITSM, ITOM, CMDB, CSDM, Integrations)

Overview

Remote
Depends on Experience
Contract - W2
Contract - 3 Month(s)

Skills

ServiceNow
Software Architecture
User Stories
Workflow
IT Service Management
Interfaces
IT Operations
IT Management
Knowledge Transfer
Scalability
Scripting
Configuration Management Database
Leadership
Agile

Job Details

 

Job Title: Servicenow SME (ITSM, ITOM, CMDB, CSDM, Integrations)

Location: Remote

Contract : 3 Months with high possibility for extension 

Must Have:
- ServiceNow certified system administrator
- ServiceNow SME in CMDB, CSDM, ITOM, ITSM, Integrations
Nice to Have
- Certified ITOM Implementation Specialist - ServiceNow (CIS-ITOM)
- Certified Application Developer - ServiceNow (CAD)
- Experience working with Government / DoD or in the Energy sector.
Initial key focus areas in which the DT Services team expects to support during this program are listed below.
ServiceNow CMDB Health
o Analyze the CMDB/AMDB, document findings and improvement opportunities
o Document recommendations in agile story format as input to Customer backlog
o Support remediation activities in alignment with best practices
Forescout integration
o Prepare ServiceNow CMDB/AMDB for integration with Forescout eyeExtend module
o Install, Forescout eyeExtend and configure to continuously maintain the CMDB/AMDB
Client Device Order Management
o Assess and remediate as needed the current state of the ServiceNow ITSM module to ensure system prerequisites are fit for purpose
o Implement the client device order components (request form, catalog) and workflow for approval and CMDB/AMDB reconciliation
Assume advisory role to the Dell project team as a ServiceNow SME in ITSM, ITOM, CMDB, CSDM, Integrations
o Provides overall leadership to bridge the gap between business requirements and technological capabilities, ensuring that ServiceNow solutions align with the program objectives
o Provide technical leadership to agile team ensuring the scalability, flexibility, consistency, and security of the technical solution
o Provide direction and oversight on all implementation phases ensuring alignment of business requirements to the technical solution
o Customize system components (workflows, scripts, interfaces and integrations)
o Identify and resolve technical issues, educating and mentoring junior team members and
o Performs knowledge transfer to platform team for the custom solution
o Facilitates workshops to ensure the target solution aligns with ServiceNow processes, features and business outcomes
o Assists the project team in translating application functionality into application architecture and the production of business functionality requirements objectives
o Assists in breaking down documented requirements into epics and decomposing them into user stories and acceptance criteria

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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