It Help Desk Technician

Description

To Provide Tier 1 and Tier 2 technical support via phone, email, ticketing system, and in person. Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals. Support enterprise applications, including ERP, PLM, CAD, and engineering software tools. Manage user accounts, permissions, and access controls in Active Directory and other systems. Install, configure, and maintain Windows/macOS systems and approved aerospace software platforms.Maintain and update IT documentation, knowledge base articles, and asset inventories. Ensure compliance with aerospace cybersecurity standards (e.g., NIST, CMMC, ITAR where applicable). Assist with system upgrades, patch management, and hardware deployments. Escalate complex technical issues to senior IT staff or vendors as needed.

Skills

Help desk support, Troubleshooting, Customer service, LAN, tcp ip, DNS, vpn, Phone support, windows server, NIST, ITAR

Top Skills Details

Help desk support,Troubleshooting,Customer service,LAN,tcp ip,DNS,vpn

Additional Skills & Qualifications

Bachelor's degree in computer science, Information Technology, Software Engineering, or a related field (or equivalent experience). 3-5+ years of experience in helpdesk, system support, preferably in a manufacturing environment. Proven experience in technical support or desktop support roles with a strong understanding of computer management and troubleshooting. Familiarity with operating systems including Windows (Windows Server), macOS, and Linux environments. Knowledge of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and network administration tools like Meraki. Experience with Active Directory

Experience Level

Intermediate Level

Job Type & Location
This is a Permanent position based out of Wichita, KS.
Pay and Benefits
The pay range for this position is $50000.00 - $60000.00/yr.
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Workplace Type
This is a fully onsite position in Wichita,KS.
Application Deadline
This position is anticipated to close on May 6, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.