Training Specialist, SME

Overview

Job Summary

Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Training Specialist, SME position. This role offers the opportunity to work with a diverse and talented group of individuals committed to driving success.

The ideal candidate will be responsible for developing, delivering, and managing comprehensive training and knowledge-sharing programs that support successful adoption and effective use of the BMC3I Elite platform. This role builds organizational capability by designing training materials, facilitating hands-on learning, maintaining knowledge repositories, and ensuring that users, administrators, and stakeholders have the skills needed to fully leverage BMC3I Elite capabilities.

The ideal candidate combines strong instructional design expertise, hands-on experience with BMC3I Elite, and the ability to lead knowledge transfer initiatives across technical, operational, and leadership audiences.

Key Responsibilities

The Training Specialist, SME will:

• Design, develop, and deliver BMC3I Elite training programs, including user guides, e-learning modules, quick-reference materials, and classroom/virtual sessions
• Create role-based training paths for end users, administrators, program teams, and leadership
• Conduct hands-on workshops, demonstrations, and platform orientation sessions
• Develop and maintain knowledge bases, FAQs, SOPs, and training repositories within BMC3I Elite or related systems
• Ensure documentation is accurate, up to date, and aligned with system enhancements or process changes
• Implement structured knowledge transfer plans for new features, upgrades, and onboarding efforts
• Collaborate with technical teams to understand system updates, workflows, and configurations and translate them into training materials
• Leverage BMC3I Elite capabilities such as notifications, knowledge modules, dashboards, or workflows to improve training delivery and content access
• Support user adoption strategies during platform upgrades, migrations, or new capability rollouts
• Work with program managers, business units, and IT stakeholders to assess training needs and learning objectives
• Provide leadership briefings, training status updates, and adoption metrics
• Facilitate feedback sessions to evaluate training effectiveness and user experience
• Implement best practices in instructional design, adult learning, and knowledge management
• Monitor training analytics, platform usage, and feedback to refine training content
• Recommend improvements to processes, tools, and workflows that support organizational learning and capability maturity

Responsibilities

Skills & Experience

The Training Specialist, SME must have:

• Active TS/SCI with SAP Eligible
• 12+ years of experience in training development, knowledge management, instructional design, or user support
• Experience with BMC3I Elite, BMC3I Helix, or similar ITSM/ESM platforms
• Strong background in instructional design, adult learning principles, and training development
• Ability to create documentation, training guides, video tutorials, and knowledge base articles
• Experience with workflow automation, dashboards, or knowledge management modules in enterprise platforms
• Familiarity with ITSM processes, service delivery, and digital transformation initiatives
• Experience training diverse audiences in technical or enterprise environments
• Strong presentation, facilitation, and communication skills
• Ability to translate complex technical concepts into clear, user-friendly training content
• Proven ability to collaborate with cross-functional teams in fast-paced environments

Education & Certifications

The Training Specialist, SME must meet the following:

Required

• Bachelor's degree in Instructional Design, Education/Training, Information Systems, Communications, Business Administration, or a related field

Preferred

• Master's degree in Instructional Design, Education, or Learning Technologies
• Certified Professional in Talent Development (CPTD) or Associate Professional in Talent Development (APTD)
• Instructional design or e-learning certifications (ATD, LearningTree, etc.)
• ITIL v4 Foundation
• BMC3I Elite/BMC3I Helix platform certification or training
• Prosci Change Management Certification

Benefits

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Paid Parental Leave
• Tuition reimbursement
• Paid federal holidays

Security Clearance

A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Physical Requirements

Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.

Company Summary

Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

Company Employment Statement

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

Posted Salary Range

USD $240,000.00 - USD $285,000.00 /Yr.