GA - DBHDD - IT Technical Support Specialist

Short Description:
Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes & designs software modifications to meet users' needs.

Complete Description:
IT
Technical Support Specialist
*Candidate MUST be local to Milledgeville 31062 area*
This support person will oversee IT systems and assets,
assist with upgrades and fixes, and provide training and support as needed. The
ideal candidate will have extensive knowledge of computer hardware and software,
network maintenance, and industry trends to keep us on the cutting edge.
Engaging with employees throughout the company, the IT support person will have
an immediate impact on the efficiency of our operations and overall growth.

Objectives of this role

- Maintain
essential IT operations, including operating systems, security tools,
applications, servers, email systems, laptops, desktops, software, and
hardware

- Handle
business-critical IT tasks and system improvements

- Enable
faster and smarter business processes and employee productivity

- Research
and evaluate emerging technologies, hardware, and software

- Serve
as the subject-matter expert supporting Windows, and widely used software
and applications, such as Microsoft and Adobe.

-

Responsibilities

- Install,
configure, and support workstation software, hardware, printers, and
phones

- Analyze
staff needs, identify vulnerabilities, and boost efficiency and accuracy

- Execute
systems and network design, documentation, implementation, testing, and
administration, and ensure components meet business needs and work
together seamlessly

- Implement
applications and software upgrades and troubleshoot any performance issues

- Train
employees in using software and hardware, and provide technical support
when needed

Required skills and qualifications

Knowledge
of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.


Ability
to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors,
keyboard, mice etc.


Experienced
in troubleshoot issues on end user computing devices, including desktops,
laptops, and Surface Pros.


History
of working in an Active Directory domain environment


Proficient
at software installs and troubleshooting


Some
networking knowledge, along with the ability to troubleshoot network issues
from the command line.