VoIP Engineer IV
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GDH
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Job Details
Skills
Summary
Role Summary
This position requires an experienced Voice over IP (VoIP) engineer with a high level of technical expertise in voice systems, telecommunication networks, and project leadership. The role involves supporting and enhancing complex voice infrastructure within a healthcare-focused environment, ensuring optimal performance, security, and strategic planning. It offers an opportunity to contribute to high-visibility projects integral to organizational credibility.
Responsibilities
- Design, deploy, and support VoIP systems, including Cisco Unified Communications Manager, Cisco Unity/Unity Connection, and related platforms
- Lead the integration of CTI connectors such as NovelVox, SpinSci, or AMC, with a focus on NovelVox deployment with Epic and Cisco UC Manager
- Troubleshoot and resolve complex interface issues involving REST APIs, JSON, SOAP, HL7, FHIR, XML, and authentication protocols (OAuth, SAML)
- Implement and optimize Webex Contact Center, Webex AI, and automation solutions, including virtual assistants and screen-pop functionalities
- Manage and configure Cisco IP telephony solutions, including SIP trunking, dial plans, and omnichannel routing (voice, chat, email)
- Provide expert-level support for Cisco network infrastructure, including routers, LAN/WAN circuits, QoS, and security measures
- Lead architectural planning, system upgrades, and capacity planning for voice and network infrastructure
- Collaborate with stakeholders to develop innovative voice solutions aligned with organizational needs and compliance standards
- Mentor and train lower-level engineers and operational staff, sharing best practices and technical knowledge
- Maintain documentation, monitor system health, and ensure continuous performance optimization
Qualifications
- Bachelor’s degree in computer science, engineering, information systems, or a related field, or equivalent experience
- Minimum seven (7) years of experience in voice operations, voice engineering, or telecommunications
- At least five (5) years of experience in IT administration or engineering, with three (3) years focused on VoIP, networking, or telecommunications
- Proven track record managing IT telecommunication infrastructure and leading technical teams on complex projects for three or more years
- Extensive hands-on experience with Cisco Unified Contact Center platforms, UC Manager, and Webex Contact Center solutions
- Strong knowledge of SIP, QoS, network security, and integration of CTI connectors like NovelVox with Epic and Cisco platforms
- Familiarity with healthcare communication standards such as HL7 and FHIR, alongside HIPAA compliance awareness
- Relevant Cisco Certifications (preferred: CCIE, CCNP, CCDP, CCSA, CCIP) and technical proficiency in REST, XML, OAuth, and SAML
- Ability to work effectively in a collaborative environment, with excellent communication and leadership skills
- Availability for on-call support, after-hours work, and working in a hybrid environment with a combination of remote and on-site work
Publishing Pay Range: $80.00 - $90.00 hourly
Location Requirements: This position offers a hybrid schedule, with time split between the office and remote work.
- Dice Id: 10112156
- Position Id: 113245
- Posted 1 day ago
Company Info
GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.
GDH Benefits
GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH’s website under the tab for candidates.
GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.
Please visit GDH's website for notice of collection for California applicants.
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