Support Center Specialist

Houston, TX, US • Posted 16 hours ago • Updated 16 hours ago
Contract Corp To Corp
Contract W2
On-site
Depends on Experience
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Fitment

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Summary

Role Summary
The Support Center Specialist provides efficient, accurate, and customer-focused technical support to end users. This is a first point of contact role responsible for resolving basic to moderately complex technical issues across supported systems. Support is delivered primarily via phone, with additional assistance through email queues. The position also supports IT projects and contributes to team knowledge sharing and documentation.

Responsibilities

  • Provide first-level technical support via phone and email queues
  • Troubleshoot and resolve hardware, software, network, and connectivity issues
  • Install and configure software applications
  • Collaborate with IT teams to deploy hardware, software upgrades, new equipment, and services
  • Assist with product testing and special projects
  • Diagnose and resolve moderately complex technical issues, including system access and network-related concerns
  • Report hardware, software, network, printer, and telephone issues
  • Maintain and update knowledge base articles, procedures, and documentation
  • Gather relevant information to identify issues, recommend solutions, or escalate as needed
  • Accurately document all support interactions in the ticketing system and follow up to confirm resolution

Qualifications 

  • Associate’s degree or equivalent experience
  • 1-2 years of technical support experience, including phone-based troubleshooting
  • 1-2 years of experience supporting networks and related systems
  • Understanding of Local Area Networks (LAN) and Wide Area Networks (WAN)
  • Experience providing remote support via VPN, Citrix, or wireless connections
  • Strong telephone and email etiquette
  • Exceptional customer service and interpersonal skills
  • Excellent verbal and written communication skills
  • Ability to work after hours, with some weekends and holidays
  • Must be legally authorized to work in the United States.
  • high school diploma or GED equivalent required

Publishing Pay Range: $26.00 - $28.00

This position is based in office and requires employee to work on-site.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10112156
  • Position Id: 112865
  • Posted 16 hours ago

Company Info

About GDH

GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.

 

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KJ

Kacie Jean

Recruiter @ GDH
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