ServiceNow Architect

ServiceNow Architect

Location: Remote
Duration: 6 Months (C2H)
Domain: Healthcare (Required)

Position Summary

We are seeking a ServiceNow to define, design, and lead the end-to-end technical architecture of the ServiceNow platform. This role ensures the platform is scalable, secure, upgrade-ready, and aligned with enterprise standards while maximizing business value. The architect will act as a thought leader and SME, partnering with stakeholders, enterprise architects, developers, and process owners across the organization.

Key Responsibilities

Platform Architecture & Design

• Design and maintain scalable, secure, high-performing ServiceNow solutions aligned with enterprise architecture standards and ServiceNow best practices
• Define and document architecture blueprints, integration patterns, data models, and platform guardrails
• Ensure alignment with ServiceNow implementation framework and OOTB-first approach

Technical Leadership & Delivery

• Lead technical design and implementation for ITSM, ITOM, CSM, FSM, SPM, HRSD, HAM, SAM, and SecOps
• Provide hands-on architectural guidance and mentor developers, admins, and configuration specialists
• Ensure solutions are maintainable, reusable, and upgrade-friendly

Governance & Platform Management

• Establish and enforce platform standards, naming conventions, smart customization strategies, and environment governance
• Oversee platform health including performance, upgrades, security, and compliance
• Manage and optimize ServiceNow license usage, ensuring cost-effective adoption and vendor compliance

Stakeholder Collaboration & Advisory

• Translate business requirements into robust technical solutions
• Act as ServiceNow SME for roadmap planning and architectural decisions
• Collaborate with enterprise architects, integration teams, ServiceNow partners, and vendors

Integration & Data Architecture

• Design and oversee integrations using MID Server, REST/SOAP APIs, IntegrationHub, and data pipelines
• Govern CMDB accuracy and compliance with CSDM, enabling reliable service mapping and reporting
• Ensure integrity of foundation data (users, groups, locations, org structures)
• Guide data migration, reconciliation, and federation strategies

Required Skills & Experience

• 7–10+ years of ServiceNow experience across architecture and development
• Strong hands-on expertise in:
• ITSM, ITOM, CSM, FSM, SPM, HRSD, HAM, SAM, SecOps
• ServiceNow Platform Architecture & Design
• CMDB, CSDM, Service Mapping
• MID Server, REST/SOAP APIs, IntegrationHub
• Governance, Smart Customization, Upgrade Strategy
• Proven ability to deliver scalable, secure, and maintainable ServiceNow solutions
• Experience mentoring teams and leading technical design reviews
• Healthcare industry experience – Required
• Strong stakeholder communication and advisory skills

Preferred Qualifications

• ServiceNow Certifications:
• CSA (Certified System Administrator)
• CIS (Certified Implementation Specialist)
• CTA (Certified Technical Architect)
• ITIL v4 Foundation
• Bachelor’s degree in Computer Science, Information Systems, or related field