PA - DOH - Jr BA/Customer Service (Healthcare) - 810916

Job Title: Jr BA/Customer Service (Healthcare)

Job ID: 810916 - Remote

Client: Commonwealth of PA - DOH

Location: Harrisburg, PA

Closing Date: 09/08/2026 at 4.00 pm 

Primarily Remote, however, this contractor may be required to report to BHSR (Bureau of Health Statistics and Registries) headquarters in Harrisburg, PA on a periodic basis for training or meetings, such as monthly collaboration days.

SKILLS AND EXPERIENCE REQUIREMENTS

• Minimum of 4 years’ experience in the information technology industry in business analysis, customer service, and/or end-user support to meet general objectives shown above. 
• Must have strong Microsoft Office skills, strong interpersonal skills, strong verbal and written communication skills.
• Stakeholder Outreach 
• History of successful training or technical support delivery for professional audiences preferred.

Role Summary – Key Responsibilities

• Provide supplemental support to the Bureau focused on adoption of electronic reporting (EDRS) by licensed healthcare providers.
• Apply strong verbal/written communication, customer service, workflow explanation, problem identification, and end‑user support skills.
• Serve as an EDRS(Electronic Death Registration System) Adoption team member, supporting physicians, nurses, and other licensed healthcare professionals across PA healthcare facilities with onboarding and enrollment.
• Collaborate with BHSR (Bureau of Health Statistics and Registries) staff, including QAT and Business Workflow units, to coordinate stakeholder outreach and enrollment support.
• Conduct targeted outreach to external stakeholders prioritized by BHSR; guide them through enrollment procedures, troubleshoot issues, and ensure successful EDRS access.
• Provide password resets, account unlocks, and workflow recommendations to help facilities integrate EDRS into daily operations.
• Support broader outreach initiatives to raise awareness of EDRS and encourage adoption as needed.
• Work directly with SMEs and stakeholders to maintain knowledge of SSO and EDRS account request procedures, business requirements, and reporting workflows.
• Refer users to appropriate technical resources, training materials, and support channels.
• Deliver end‑user assistance including password management, account troubleshooting, and process guidance.

Operational & Technical Tasks

• Assist with facility setup analysis and management in PAVRMS.
• Review current EDRS usage and tailor outreach strategies based on adoption levels (minimal, moderate, near‑complete).
• Conduct workflow‑focused outreach to facilities and recommend strategies to improve electronic reporting; communicate findings to team lead/QAT.
• Help external stakeholders establish and recover SSO credentials (administrators and personnel from hospitals, nursing homes, long‑term care facilities, etc.).
• Support stakeholders in linking SSO credentials to their PAVRMS accounts.
• Identify and report application defects; escalate potential issues to team lead.
• Direct external stakeholders to available training and support resources.