Business Analyst

About this Position:

Job Title: Business Analyst

Primary Responsibilities:

• Work closely with the State Functional Manager and Business Analysts to identify areas for improvement within clients and deliver practical, actionable recommendations.

• Analyze existing workflows to uncover inefficiencies and pain points.

• Design optimized workflows for complex processes in alignment with state's business requirements.

• Propose enhanced functionality for complex financial activities.

• Design self-guiding workflows, including guided navigation, tooltips, and contextual assistance, for critical areas such as order entry and financial adjustments.

• Design user-friendly features such as step-by-step wizards, contextual help, and automated guidance to improve usability and reduce training needs.

• Conduct stakeholder interviews as needed to gain a comprehensive understanding of business processes.

• Collaborate with other Business Analysts to develop comprehensive test scenarios, test cases, and provide general assistance during testing activities.

• Participate in regular functional meetings focused on user-reported issues, enhancements, and bug triage to review progress, discuss solutions, and align on priorities.

Required Skills:

• 5+ years of experience working as a Business Analyst.

• 5+ years of experience working with Child Support systems.

• 5+ years of experience working with financial operations such as receipts, distribution, disbursements, recoupment, and/or reconciliation.

• 5+ years of experience with workflow design and system enhancement.

• 5+ years of experience conducting Stakeholder Interviews.

• 5+ years with SQL Querying.

• Bachelor's degree.

Preferred Skills:

• Experience with Microsoft Team Foundation Server (TFS) and Microsoft Test Manager.

• Experience with Agile or Waterfall methodology.

• Preference for a degree in Finance or IT.

Required Education:

• BS Degree, Preference given to Finance or IT degree.