Key Responsibilities:
· The Sr. Product Manager partners with Customer Care stakeholders and Epic delivery teams to translate business needs into effective, scalable solutions within the Epic EMR.
· This position leads business requirement gathering, analyzes the problem space to define user stories, acceptance criteria, and ultimately verifies the work generated by the development teams meets the stakeholders’ requirements.
· This role owns the product vision, roadmap, and backlog for a defined set of Epic‑based capabilities, guiding initiatives from intake and prioritization through implementation and delivery.
· Serving as a key bridge between business partners and technical teams, the Sr. Product Manager brings strong Epic and Agile expertise to assess requests, shape solutions, and drive execution.
· The ideal candidate is a strong stakeholder partner, process‑oriented, and comfortable balancing strategic problem‑solving with hands‑on product delivery in a complex, cross‑functional environment. Experience with Epic modules Cheers, CRM, and/or MyChart is highly preferred.
· ADDITIONAL INFORMATION FROM INTAKE CALL: The Epic Product Management team translates the needs of the business to the EPIC Delivery team, which is the technical team responsible for execution.
Top 3 Required Skills (must haves)
· EPIC , Cheers is the EPIC CRM; and/or
· MyChart experience
· Experience must equate to minimum of 3 years of experience (candidate possibly may have moved to an analyst position, but still must have this required experience)
Top 3 Preferred Skills (nice to haves)
· Product Management
· Knowledge of Scrum, Agile
· Confluence/Jira (a big plus)
Certification or education requirements:
· Bachelor’s degree
If a candidate has EPIC experience, they would have a certification (a recently expired certification is okay (but not expired many years ago); expect that a candidate would have a certification.
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