Oracle CX (Fusion Service Cloud) Senior Consultant

Richardson, TX, US • Posted 10 hours ago • Updated 10 hours ago

Full Time

On-site

$120,000 - $140,000/yr

Fitment

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Job Details

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Oracle CX (Fusion Service Cloud)

Summary

Job Role: Oracle CX (Fusion Service Cloud) Senior Consultant

Job Location: Raleigh, NC, Indianapolis, IN, Phoenix AZ, Richardson, TX or Hartford CT

Job Type: Full Time

Job Description:

Client is seeking a Senior Consultant withexperience on Oracle CX Cloud including implementation of Oracle Fusion Service Cloud, Oracle Digital Customer Service, and related modules and technologies. The ideal candidate will possess in-depth expertise in Oracle Fusion Service and Digital Customer Service, complemented by experience with other Oracle CX modules and a broad understanding of other Oracle Fusion Apps.

This role will require to play key role in implementations and contribute to different phases of project lifecycle including leading requirements gathering, solution design, and play an important role in the configuration, development, and deployment of the Oracle Cloud solution. The role will require to collaborate with cross-functional teams including developers, analysts, and project managers to deliver high-quality solutions.

Required Qualifications:

Location for this position is Raleigh, NC, Indianapolis, IN, Phoenix AZ, Richardson, TX or Hartford CT. This position may require relocation and/or travel to client/project location.
Bachelor s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 7 years of experience in Information Technology
Minimum 3+ years of experience in Oracle CX Cloud including Fusion Service Cloud, Digital Customer Service, and related technologies
Experience in Architecture/Design /Detailing of processes and problem definition.
Knowledge and experience of implementing Service Request Management, Knowledge Management, Digital Customer Service, and Omnichannel features with Fusion Service Cloud.
Strong understanding of business processes related to Customer Service, Service Entitlements/Coverages, RMA and Depot Repair
Skilled with application and Page Composer, Groovy Scripting, Redwood UX and Visual Builder.
Knowledge of Webservices based integration
PoC ideation, creation and demonstration to client

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10200946b
Position Id: 8931737
Posted 10 hours ago

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