Desktop Field Technician

About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Job Summary:
Tryfacta is seeking a Desktop Field Technician or our client in Aviation Headquarters, Phoenix, Arizona, USA. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

Title/Role: Desktop Field Technician
Address: Aviation Headquarters, Phoenix, Arizona, USA

ABOUT THIS POSITION
Currently there is one (1) 1st shift vacancy working on the End device team in Technology. This
position will be responsible for providing end-user hardware and software support, responding
to helpdesk tickets, providing support for the mobile device team, and resolving complex tasks.
Responsibilities will include but not limited to:
• Responding to helpdesk tickets in a large enterprise environment.
• Installing and maintaining desktop computer and server hardware and software.
• Supporting and troubleshooting peripheral equipment including specialty scanners,
printers, and plotters.
• Performing installation and patching of Windows operating systems.
• Submitting weekly status reports to supervisor.
• Support large conference room Audio/Visual equipment.
• Mobile device support including working understanding of mobile device management
tools.
• Preparing workstation and laptop images and deployment of devices.
• Participate in afterhours/weekends on call rotation.
• Support Audio/Video conferencing equipment.
JOB REQUIREMENTS
• A minimum of three (3) years'' experience providing technical support to end users in a
fast-paced environment.
• One year of Active Directory experience.
• Experience with ServiceNow ticketing software.
• Experience with Tanium or Workspace One MDM.
• Experience providing technical support for Microsoft Windows and Office in a network
environment.
• Experience with preventive maintenance and procedures of workstations and laptops
• Solid troubleshooting skills in desktop computer hardware and software.
• Experience creating and improving technical documentation; documenting the system
specifications and design.
• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is
required to support 24x7 operations.
• The successful candidate must pass a federal background check.
• Only the highest qualified candidates will be considered.
• Candidate must have excellent communication skills, as they will be providing first and
second level support to internal and external personnel.
• Candidate should be able to safely lift 50 pounds.
• Must possess and maintain a valid Arizona driver''s license with a clean record.

Tryfacta is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.