POSITION OVERVIEW : Senior SCADA Support Engineer (MICS) POSITION GENERAL DUTIES AND TASKS :
Senior SCADA Support Engineer with strong hands-on experience in SCADA systems (preferably MICS) to support a long-term engagement.
This role requires a senior-level professional who can operate independently, lead technical activities, and collaborate effectively with globally distributed teams.
The candidate will play a key role in support operations, system enhancements, and coordination across business and IT stakeholders.
Day-to-Day Job Duties
Provide L2 support for MICS SCADA incidents, service requests, and operational issues
Act as SPOC for Incident, Change, and Problem Management processes
Perform root cause analysis, troubleshooting, and issue resolution
Lead coordination across business users, global IT teams, rollout teams, and development teams
Support SCADA rollout, configuration, validation, debugging, and stabilization activities
Gather, analyze, and document requirements for enhancements and change requests
Participate in and support test management, including defect tracking and validation
Drive execution of small orders and work packages within larger initiatives
Maintain documentation for risks, defects, and continuous improvement opportunities
Track and report license usage and system lifecycle information where applicable
Provide on-demand support (including occasional weekends) as required
Basic Qualifications
Minimum 5 years of experience in SCADA systems (MICS preferred)
Minimum 3 years of experience with MS SQL databases
Minimum 3 Years of experience in SCADA rollout and configuration
Minimum 5 Years of experience in Incident, Change, and Problem Management (ITIL-aligned)
Minimum 7 Years of experience in L1/L2 production support environments
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