AMI Systems Analyst

*please read thoroughly and only apply if there is strong alignment*
12 month contract to start
hybrid on site in phx
Top Skills' Details
5+ years of experience supporting AMI systems (Landis+Gyr AMI Command Center) or utility operational applications
5+ years of experience with Windows/Linux servers and basic network concepts (TCP/IP, VPN, firewalls)
o Ability to work cross-functionally with IT, operations, and vendors
o A collaborative partner and team player who communicates clearly and builds strong relationships with IT, operations, field teams, and external vendors.
Description
AMI Systems Analyst III (Landis+Gyr Command Center)
As an AMI Systems Analyst III (Landis+Gyr Command Center) at APS, you will play a key role in ensuring the systems that power our metering and customer operations remain accurate, reliable, and ready to support Arizona every day. A major focus of this role is supporting and optimizing the Landis+Gyr AMI Command Center, the central platform that drives our advanced metering communication and data management. You will monitor system performance, resolve issues, and enhance the technology that feeds essential functions such as billing, outage management, field operations, and customer service. In this position, you will work closely with IT, Meter Infrastructure, Field Services, and key vendors to maintain system health and keep high-quality meter data flowing. Your work directly strengthens APS's mission to provide safe, reliable, and affordable energy and contributes to a sustainable energy future for our state.

What your day would be like:
You are responsible for:
Monitor and Support Systems: Oversee the daily operation and performance of the Landis+Gyr AMI Command Center to ensure reliable meter communications and high-quality data delivery.
Resolve Technical Issues: Troubleshoot alerts, communication failures, and data inconsistencies in partnership with internal teams and Landis+Gyr technical resources.
Maintain System Health: Execute routine system checks, validations, and performance reviews to ensure the AMI ecosystem is accurate and available for billing, outage response, and customer service.
Collaborate Across Teams: Work with Meter Infrastructure, Field Services, and IT partners to quickly resolve issues and ensure system updates and enhancements are deployed effectively.
Improve System Performance: Analyze system trends, identify improvement opportunities, and support efforts to enhance reliability and efficiency across the AMI environment.

Who we're looking for:
An experienced technical analyst with supporting operational systems, metering technologies, or data integrity environments.
A strong analytical problem-solver skilled in diagnosing complex technical issues and delivering root-cause-driven solutions.
A collaborative partner who communicates clearly and builds strong relationships with IT, operations, field teams, and external vendors.
Someone who values accuracy, system reliability, and delivering high quality customer and operational outcomes.
A continuous improvement mindset aligned with the APS Promise to design for tomorrow, empower each other, and succeed together.
Minimum Requirements
AMI Systems Analyst III (Landis+Gyr Command Center)
Bachelors' degree in Information Technology or related field and 5 years of prior relevant experience or equivalent combination of education and directly related experience.
Requires strong technical knowledge within a job area or system and basic knowledge across related technical areas.
Experience in a 24x7 production support environment (on-call support preferred)
Knowledge of safety policies, practices and procedures; basic knowledge of computer science and/or engineering; generation, transmission and distribution system design, operations, and procedures; systems software and database administration; network and workstation technologies; technical issues related to energy management systems and applications; software, hardware and telecommunication; systems for real-time data collection and exchange. Skill in developing and writing technical documentation; evaluating and testing emerging technologies
Technical Skills
5+ years of experience supporting AMI systems (Landis+Gyr AMI Command Center) or utility operational applications
Strong understanding of AMI architecture (meters, collectors, RF mesh, cellular, HES, MDMS)
Knowledge of utility meter operations and AMI workflows
Familiarity with SQL queries, logs, and system diagnostics
5+ years of experience with Windows/Linux servers and basic network concepts (TCP/IP, VPN, firewalls)
Ability to troubleshoot Windows and Linux environments; provided off hours support as part of an on-call rotation; work well on a team; works well with customers/clients; problem solve; thinks innovatively; gives high level of attention to detail
Analytical & Operational Skills
Strong troubleshooting and root-cause analysis abilities
Ability to analyze meter communication and performance data
Understanding of utility operations, including billing, outages, and field services
Ability to prioritize and manage multiple issues in a production environment
Communication & Collaboration
Clear written and verbal communication skills
Ability to work cross-functionally with IT, operations, and vendors
Experience documenting procedures and technical issues
Skills
AMI Systems, LAndis+gyr, ami command center, tcp/ip, vpn, firewalls
Top Skills Details
AMI Systems,LAndis+gyr,ami command center,tcp/ip,vpn,firewalls
Additional Skills & Qualifications
Major Accountabilities
1. Maintain high availability and operational readiness of the Landis+Gyr Command Center Application
2. Monitor system health, communication performance, and scheduled jobs
3. Identify and resolve system issues impacting meter reads, interval data, or operational commands
4. Ensure AMI system performance meets established SLAs and operational targets
5. Ensure accurate and timely collection of meter data interval, register, and event data
6. Work with cross-functional teams to troubleshoot system issues impacting meter communication failures
7. Perform root cause analysis for recurring AMI issues, Coordinate issue resolution with IT infrastructure, network teams, field operations, and Landis+Gyr
8. Track incidents and corrective actions in enterprise ticketing systems(ServiceNow)
9. Assist with Command Center upgrades, patches, and configuration changes
10. Support and monitor AMI integrations to MDMS, GIS and other enterprise systems
11. Maintain AMI operational documentation, SOPs, and runbooks
12. Identify opportunities to improve system performance, automation, and operational efficiency
13. Provide performance metrics and status reporting to leadership
14. Patching - Planning, coordination, and execution of Windows, Linux OS and Landis+Gyr Command Center application patches across AMI environments (Non-Prod, production, test, DR as applicable), Review and validate patch scope, dependencies, and system impacts prior to deployment. Ensure patches are tested in non production environments and approved through formal change management processes. Schedule patch deployments to align with AMI operational windows, avoiding billing, outage, and critical operational impacts. Execute or support patch installation, post patch validation, and system health checks. Verify AMI services, interfaces, jobs, and meter communications are fully functional after patching. Support rollback or recovery procedures in the event of patch failures. Maintain patch
Experience Level
Intermediate Level
Work Environment Role will be hybrid - after training, contractor will need to be onsite twice a month
o Hours will be M-F, 8am-5pm AZ time.
They will need flexibility to support business critical issues potentially on weekends or outside of typical working hours
o While training, contractor will need to be onsite more frequently.
Job Type & Location
This is a Contract position based out of Phoenix, AZ.
Pay and Benefits
The pay range for this position is $50.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Phoenix,AZ.
Application Deadline
This position is anticipated to close on May 15, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.