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Business Analyst - CRM Transformation & Process Improvement

CHARLOTTE, NC, US • Posted 7 hours ago • Updated 7 hours ago

Contract W2

On-site

$46.53 - $50.99/hr

Motion Recruitment Partners, LLC

Fitment

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Job Details

Skills

Finance
Strategic Planning
Training
Military
Business Analysis
Application Support
Product Support
Project Coordination
Microsoft Excel
Data Validation
Organized
Communication
Investment Banking
Banking
Capital Market
Treasury Management
Financial Services
Management
Microsoft SharePoint
JIRA
Reporting
Data Visualization
Productivity
Analytics
Workflow
Artificial Intelligence
Quality Assurance
Data Mapping
Agile
Evaluation
Regulatory Compliance
Presentations
User Stories
Test Scenarios
Process Flow
Microsoft
Shared Services
Research
Data Quality
Customer Relationship Management (CRM)
Migration
Salesforce.com
Microsoft Dynamics
Data Analysis
Mapping
Testing
Process Improvement
Business Process
Collaboration
User Experience
Documentation

Finance
Strategic Planning
Training
Military
Business Analysis
Application Support
Product Support
Project Coordination
Microsoft Excel
Data Validation
Organized
Communication
Investment Banking
Banking
Capital Market
Treasury Management
Financial Services
Management
Microsoft SharePoint
JIRA
Reporting
Data Visualization
Productivity
Analytics
Workflow
Artificial Intelligence
Quality Assurance
Data Mapping
Agile
Evaluation
Regulatory Compliance
Presentations
User Stories
Test Scenarios
Process Flow
Microsoft
Shared Services
Research
Data Quality
Customer Relationship Management (CRM)
Migration
Salesforce.com
Microsoft Dynamics
Data Analysis
Mapping
Testing
Process Improvement
Business Process
Collaboration
User Experience
Documentation

Summary

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Business Execution Consultant in Charlotte, NC (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 12 Months

Required Skills & Experience

2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
1 to 3 years of experience in business execution, business analysis, application support, product support, project coordination, data analysis, technology delivery, or a related function.
Strong working knowledge of Microsoft Excel, including filtering, lookups, comparisons, data validation, and basic analysis.
Demonstrated ability to produce accurate, organized, and audience-appropriate documentation.
Strong verbal and written communication skills.
Ability to work independently while collaborating effectively with Product Owners, business stakeholders, support teams, and Technology partners.
Ability to manage priorities and deliver results in a changing environment.
Relevant education, internships, financial services experience, or hands-on experience with enterprise applications may be considered in combination with professional experience.

Desired Skills & Experience

Experience in Corporate & Investment Banking, Commercial Banking, lending, capital markets, treasury management, CRM, or another financial services environment.
Familiarity with client relationship management, deal management, lending, credit, or operational workflows.
Exposure to one or more of the following:
- Salesforce
- Microsoft Dynamics 365
- Microsoft Teams and Teams-based applications
- nCino
- SharePoint
- Jira
- Power Apps or Power Automate
- Reporting or data visualization tools
Exposure to AI-enabled productivity, analytics, or workflow tools such as Microsoft Copilot, Power Platform AI capabilities, or similar technologies.
Experience supporting users, researching production issues, preparing requirements, or executing application testing.
Familiarity with data mapping, data reconciliation, system integrations, or migration projects.
Experience working in a regulated environment with established controls, access requirements, and documentation standards.
Familiarity with Agile or other structured technology delivery practices.

What You Will Be Doing

Participate in low to moderately complex initiatives and identify opportunity for process improvements within Business Execution.
Review and analyze basic or tactical Business Execution assignments or challenges that require research, evaluation, and selection of alternatives, related to low-to-medium risk deliverables.
Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing understanding of function, policies, procedures, and compliance requirements.
Provide information to client personnel in Business Execution.
Partner with Product Owners to support strategic initiatives and day-to-day execution.
Conduct research, analyze data, document requirements, prepare presentations and status materials, track actions and dependencies, and help drive workstreams to completion.
Assist with the creation of user stories, test scenarios, process flows, business requirements, and supporting documentation as needed.
Provide day-to-day support for client product applications, including Salesforce, Microsoft Dynamics 365, Microsoft Teams Deal Hub, and shared services platforms.
Research and resolve user issues, perform initial troubleshooting, coordinate with technology partners, and help maintain support documentation and knowledge resources.
Support user access, data quality reviews, testing, release validation, governance activities, and operational processes.
CRM Transformation & Change Delivery
Support the migration of CIB Salesforce to Microsoft Dynamics 365 and other strategic platform initiatives.
Perform data analysis, reconciliation, mapping validation, testing, process documentation, and readiness activities.
Help identify risks, dependencies, gaps, and opportunities for process improvement across applications and business processes.
Collaborate with business partners, technology teams, support organizations, and product teams to resolve issues and deliver enhancements.
Document and communicate findings, recommendations, and decisions in a clear and concise manner.
Identify opportunities to streamline processes, improve user experience, and reduce recurring support needs through documentation, automation, and operational improvements.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 887919
Posted 7 hours ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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