ServiceNow Architect SME

Role: ServiceNow Architect SME

Location: Falls Church, VA (Remote)

Direct client 

Key Responsibilities:

• Serve as a technical expert for all aspects of ServiceNow architecture, design, and implementation.
• Lead custom backend development for ServiceNow modules, ensuring quality and performance standards are met.
• Design and develop ServiceNow portals and workspaces to enhance user experience and streamline workflows.
• Build and maintain self-hosted ServiceNow environments, ensuring systems remain highly available and secure.
• Design and develop custom widgets in ServiceNow portal
• Develop and implement methods for decomposing files/data into actionable components within ServiceNow.
• Design and configure ServiceNow data tables to optimize data use and scalability.
• Update and enhance ServiceNow workflows to support advanced data input and ingestion needs, ensuring accurate processing and integration.
• Architect and help design ServiceNow applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer to meet specific business needs
• Drive alignment with mission-critical IL5/IL6 compliance requirements, implementing security controls and configurations.
• Collaborate with stakeholders to analyze business needs, translate them into technical requirements, and implement best-practice solutions.
• Demonstrable experience presenting solutions to government executives
• Develop detailed architecture diagrams to convey solutions to the government
• Deliver and maintain technical documentation and architectural guidance for projects and solutions.
• Provide technical mentorship to other team members, including developers and administrators.
• Troubleshoot complex issues, provide advanced-level support, and optimize ServiceNow performance.
• Required Qualifications:
• Bachelor''s Degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum of 8+ years of experience with ServiceNow development and architecture.
• Advanced expertise in ServiceNow backend development, specializing in workflows, integrations, APIs, and file/data decomposition.
• Proven experience designing and implementing ServiceNow portals and workspaces with a focus on user experience.
• Strong proficiency in configuring and managing ServiceNow data tables for supporting large-scale solutions.
• Experience with designing and updating ServiceNow workflows to support data input and ingestion from various sources.
• Strong hands-on experience with self-hosted ServiceNow environments and infrastructure.
• Deep understanding of DoD IL5 and IL6 compliance and experience working within these security boundaries.
• Excellent skills in scripting and application development using JavaScript, SOAP/REST APIs, and related technologies.
• ServiceNow Certifications (e.g., Certified Application Developer, Certified Implementation Specialist, or Certified Technical Architect).
• Preferred Qualifications:
• Experience with Azure Government solutions.
• Deploying solutions in IL5 and IL6 environments is preferred
• Mastery in cloud infrastructure support (AWS, Azure, or other cloud hosting platforms).
• Familiarity with other enterprise ITSM solutions or tools.
• Experience working in federal, DoD, or other highly regulated environments.
• Outstanding communication skills and the ability to effectively present complex solutions to technical and non-technical audiences.
• Active Secret is a must