Business System Analyst (BSA) – Digital Commerce & QSR Platforms

📍 Location: Tempe, AZ
💼 Employment Type: Contract

Job Description

We are seeking an experienced Business System Analyst (BSA) to support a large-scale digital platform modernization and integration transformation initiative within the QSR and e-commerce ecosystem.

The ideal candidate will have strong experience working with digital commerce platforms, mobile applications, loyalty ecosystems, and API-driven integrations. This role requires close collaboration with product owners, architects, developers, QA teams, and business stakeholders to deliver scalable and customer-centric digital experiences.

Mandatory Skills

• Strong experience in e-commerce and mobile applications

• Experience in QSR (Quick Service Restaurant) operations

• Strong understanding of APIs, integrations, and microservices

• Experience working in Agile/Scrum environments

• Excellent communication and stakeholder management skills

Key Responsibilities

• Gather, analyze, and document business, functional, and technical requirements

• Define customer journeys, loyalty workflows, and omnichannel experiences

• Create user stories, acceptance criteria, workflows, sequence diagrams, and process flows

• Collaborate with architects and engineering teams on API contracts and integration requirements

• Support discovery sessions, gap analysis, and future-state architecture planning

• Work closely with QA teams for UAT, testing scenarios, and validation workflows

• Participate in backlog grooming, sprint planning, and release planning activities

• Ensure traceability and clarity of requirements across business and technical teams

• Support production readiness, release validation, and post-production optimization

• Identify process improvement opportunities and recommend enhancements

Required Qualifications

• 6+ years of experience as a Business Analyst / Business System Analyst

• Experience in digital commerce, loyalty platforms, or enterprise integration projects

• Strong knowledge of mobile application ecosystems

• Understanding of order management, checkout, payments, promotions, and customer engagement funnels

• Knowledge of microservices, APIs, event-driven architecture, and cloud-native systems

• Ability to write detailed functional specifications and user stories

• Strong analytical, documentation, and communication skills

Nice to Have

• Experience with AWS cloud platforms

• Knowledge of SSO, authentication, authorization, and identity platforms

• Exposure to API orchestration and integration modernization programs

• Certifications such as CBAP, CCBA, Agile BA, or Product Owner

Preferred Skills

• Digital Commerce Platforms

• Loyalty & Rewards Systems

• Mobile Applications

• API Integration

• Microservices Agile/Scrum

• QSR Operations

• Customer Identity & Engagement

• Cloud Technologies (AWS)