IT Support Specialist

Description
The XQ Institute is a nonprofit organization based in Oakland, California, dedicated to rethinking and transforming high school education in the United States. Founded in 2015 by Laurene Powell Jobs and Russlynn Ali, the institute aims to make high schools more innovative and rigorous, ensuring that every student is prepared for college, career, and life12.
XQ Institute's flagship initiative, XQ: The Super School Project, launched a national movement to redesign American high schools. This project included a $50 million competition to fund the creation of new, innovative high schools. The institute also provides free tools and resources to educators, communities, and policymakers to help disrupt outdated educational systems and make learning more relevant and engaging.
The organization is supported by the Emerson Collective, an advocacy group founded by Laurene Powell Jobs, and collaborates with various schools, districts, and states to advance its mission.
Provide on-site IT support and troubleshooting for a Mac-based environment with around 150-175 users
Assist with tasks such as printer management, new system setup, and providing white-glove service to employees
Leverage Zendesk ticketing system to respond to and resolve IT-related issues, with the expectation of finding a solution by the end of the day
Collaborate with the IT Manager (Jess) and leverage the company's C tech team for support on tasks that cannot be handled independently
Familiarity with Okta and Zendesk is preferred, as the company's tools and processes can be complex for new hires
Strong communication skills to provide support to non-technical users, including remote employees
Willingness to learn and adapt to the company's unique setup and processes
Flexible schedule to accommodate last-minute requests and changes
Skills
Help desk, Service desk, Help desk support, Customer service, Hardware, gsuite, mac, troubleshooting, zoom, AV, zendesk, okta, white glove
Top Skills Details
****PART TIME POSITION****
- 3 day onsite position, 9:30am - 6pm (30 min lunch) with the potential to extend.
- 12th St / Oakland Bart Station - 6 min walk
-Help desk, Service desk, Help desk support,Customer service,Hardware,gsuite,mac,troubleshooting,zoom,AV,zendesk,okta,white glove
Additional Skills & Qualifications
- OS Environment: We primarily operate in a MacBook environment.
- Identity Provider (IdP): We use Okta for identity management.
- Mobile Device Management (MDM): Jamf is our tool of choice for managing devices.
- Outlook for email, but use google drive and sheets
- Two-Factor Authentication (2FA): We use Okta Verify for enhanced security.
- Ticketing System: Our support operations run through Zendesk.
- Email: We use Outlook
- Video Conferencing: We use Zoom for meetings and collaboration.
- Internal/External Chat: Slack is our primary communication platform.
- SaaS Applications: We also rely on a variety of other SaaS applications to support our workflow and services.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Oakland, CA.
Pay and Benefits
The pay range for this position is $28.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Oakland,CA.
Application Deadline
This position is anticipated to close on Feb 27, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.