About Infinite:
Infinite is a global leader in digital engineering and IT services, with over 20 years of experience driving digital transformation. We partner with leading Fortune 1000 companies to deliver innovative, scalable technology solutions that accelerate business outcomes.
With deep expertise in telecommunications, healthcare, banking, and finance, Infinite helps organizations optimize and modernize their technology landscapes to achieve long-term growth and efficiency.
Under minimal supervision, act as support resource to associates regarding their asset replacements via phone, email, and remote connection. Use detailed knowledge of the Client infrastructure environment to effectively deliver IT and business requirements. Provide customer-oriented follow-up in a courteous, efficient and timely manner. Records, dispatches and closes service requests using Service Now software.
Business Area: Information Technology, Infrastructure Administration
- Clearly document and effectively prioritize client requests into ServiceNow.
- Clearly identify, isolate, document, and define problems; resolve them in a timely manner when able and escalate them to the appropriate team/owner according to SLA processes.
- Complete required project activities.
- Install software, desktop/laptops systems and peripherals.
- Update documentation as needed.
- Maintain high customer satisfaction by representing IT courteously, professionally, and effectively.
- Maintain and organize inventories.
- Manage and organize support information knowledge base.
- Follow standard operating procedures, policies & directions.
EDUCATION AND EXPERIENCE
Required:
- 5+ years of technology/desktop support experience
- Fluent English Language skills both spoken and written
- Extensive knowledge of Windows desktop environment
- Knowledge of Windows Server environment administration (AD, Exchange)
SKILLS AND ABILITIES
Required:
- Proficiency in Windows desktop environment (Win 10 & Microsoft Office)
- Excellent communication & organizational skills
- Strong telephone and customer service skills
- Strong analytical and problem-solving skills
Preferred:
- A+, Network & Microsoft Certified Desktop Support Technician
Proficient with:
- Dell workstation hardware
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