Job#: 3029104 Job Description: We are hiring Service Desk Coordinator!Role: Service Desk Coordinator
Supporting: Large Financial Services Client
Location: Hybrid - Winchester, Virginia (12 days per month onsite)
Assignment Type: Contract Only
Duration: Approximately 9 months
Role Overview:We are seeking a Service Desk Coordinator to join a fast-paced, 24/7 enterprise support environment. This role serves as the first point of contact for technology services, providing timely incident resolution, support for service requests, and clear communication to end users. The ideal candidate is adaptable, customer-focused, and comfortable multitasking across multiple systems while maintaining high accuracy and service quality.
Key Responsibilities:- Respond to inbound calls providing Tier 1 technical support and troubleshooting
- Support users through web queues, outbound interactions, and email communications
- Utilize available tools and resources to resolve issues efficiently
- Accurately document incidents, actions, and resolutions using PC-based applications
- Escalate issues appropriately when outside assigned scope
- Participate in weekly team and mentoring meetings
- Adhere to established processes, policies, and service standards
- Perform additional related duties as needed
Qualifications:- Foundational knowledge of information technology concepts and terminology
- Basic experience troubleshooting technical or system issues
- Exposure to enterprise systems and operational support environments
- Strong verbal and written communication skills
- Proven customer service and soft-skills capability
- Ability to multitask with a high degree of accuracy in a fast-paced setting
- Strong organizational, planning, and time-management skills
- Ability to work independently and collaboratively
Preferred:
- 3+ years of Tier 1 support or similar experience
- Call center or frontline customer support background
- Familiarity with ITIL practices
- Experience using ticketing systems such as ServiceNow
- Background supporting users in high-volume enterprise environments
Compensation and Benefits:The pay rate for this position is between $25.00 and $30.00 per hour. Please note that the final rate may be contingent on experience and other factors.
This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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