Helpdesk Data Entry

Hello,

We are looking for Helpdesk Data Entry Analyst with one of our client.

Location:             2 N. Meridian St. Indianapolis IN, 46204

Duration:            12+ Months

Only Local to IN

Team Interview followed by inperson interview

The Helpdesk Data Entry Analyst at IDOH plays a critical role in supporting public health initiatives by ensuring accurate and timely data entry while providing exceptional customer service.

This position serves as a key link between technology and end-users, assisting healthcare providers, public health staff, and other stakeholders in resolving system-related issues.

Ideal candidates will have a strong background in data entry, customer service, and attention to detail to maintain clean, reliable health data. The role requires excellent communication skills, problem-solving abilities, and a commitment to supporting public health systems and workflows.

Key Responsibilities:

·              Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.

·              Investigate and resolve duplicate patient records and incorrect merges in the immunization registry.

·              Utilize data tools and matching algorithms to identify and correct data integrity issues.

·              Document all support interactions in the ticketing system and maintain accurate logs.

·              Provide guidance to users on best practices for data entry and record management.

·              Assist in testing system updates and enhancements.

Question 1

Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?

Question 2

Please provide the candidate’s email address.

Question 3

Candidate must be local to Indianapolis. Please provide current home address.

Question 5

Selected resource will be required to work onsite 3 days per week and 2 days remote. Please confirm the resource understands this requirement.

Question 6

Initial interview will be via Teams. Final interview will be in person. Please confirm the resource understands the interview process.