Help Desk Analyst (Local to PA)

Skills

• Promptly answer help desk phone
• Promptly respond to help desk emails
• Perform agency computer repairs
• as needed
• Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource
• Install software/updates on agency computers as needed
• Assist senior technical staff as requested with lower level job tasks such as acquiring data and running reports
• Run daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and delivery
• Create ServiceNow incidents for all phone and email requests
• Provide assistance with cable clean-up
• installations
• data center cleaning
• moving or racking of equipment

Summary

Hello

This is Sheetal from ABSI urgently looking for IT HELP DESK/SERVICE DESK Support for HARRISBURG PA LOCATION

THERE ARE 2 ROLES

ONE IS HAVING $ 16 ON W2 ALL INCLUSIVE HOURLY RATE

SECOND IS HAVING $ 20 ON W2 ALL INCLUSIVE HOURLY RATE

Please let me know for which role you are available

Job Opportunity Job Description Engagement Type Contract The Help Desk Analyst performs the skills listed below- Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. Investigates and resolves computer software and hardware problems of users. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Talks with technical and non-technical co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution. Follow quality standards and displays strong customer service skills. Able to work in a team environment. Complete assigned tasks. Excellent communication skills; both written and spoken. Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers. Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues. Required Skills: Experience with call tracking and ticketing software Attentive to details and ability to be resourceful (using supplied documentation) Ability to support users with limited knowledge of computers, software, hardware, and systems Above average communication skills and telephone manner. Excellent organizational skills Basic User & Security Group Active Directory administration Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service 1+ years previous IT Service Desk and/or Call Center experience required. Required/Desired Skills Skill Required/Desired Amount of Experience 1+ years' previous IT Service Desk and/or Call Center experience required Required 1.0 Years Experience with call tracking and ticketing software Required 1.0 Years Attentive to details and ability to be resourceful (using supplied documentation) Required 1.0 Years Ability to support users with limited knowledge of computers, software, hardware and systems Required 1.0 Years Above average communication skills and telephone manner. Required 1.0 Years Basic User & Security Group Active Directory administration Required 1.0 Years Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 Required 1.0 Years Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) Required 1.0 Years Excellent organizational skills Required You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Required

Sheetal Agarwal

American Business Solutions Inc

8850 Whitney Drive

Lewis Center, OH 43035

Cell :

Work : Ext. 4692

Fax:

Mail to:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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• Dice Id: 91165874
• Position Id: A 7238-12480-1777384867
• Posted 10 hours ago