ServiceNow CMDB Engineer

Job Title: ServiceNow CMDB Engineer

Duration: 6+ Months

Location: Remote

POSITION SUMMARY: ServiceNow CMDB Engineer to design, implement, govern, and continuously improve the ServiceNow Configuration Management Database (CMDB).

The role ensures accurate CI data, reliable relationships, and strong data quality to support ITSM, ITOM, SecOps, and enterprise service management. The ideal candidate has deep handson CMDB experience, strong technical and analytical skills, and expertise in discovery, service mapping, and configuration management best practices.

What We Expect of You - CMDB Design & Implementation Design, implement, and maintain the CMDB aligned to ServiceNow CSDM. Define CI classes, attributes, relationships, and lifecycle states for service visibility and operations.

Configure and govern Identification and Reconciliation Engine (IRE) rules to ensure CI accuracy, uniqueness, and data integrity across sources.

Data Quality & Governance Establish and enforce CMDB data quality standards (completeness, correctness, compliance). Develop dashboards, KPIs, and health reports to monitor accuracy and maturity.

Lead audits, data reviews, remediation, and continuous improvement to keep the CMDB a trusted system of record.

Discovery & Service Mapping Configure, maintain, and optimize ServiceNow Discovery, Service Mapping, and ITOM integrations.

Troubleshoot discovery errors, data conflicts, and CI relationship issues. Optimize schedules, credentials, probes, and patterns to maximize coverage and accuracy with minimal impact.

Collaboration & Enablement Partner with ITSM, ITOM, SecOps, infrastructure, and application teams to align CMDB usage with business and operational needs.

Provide guidance, documentation, and training on CMDB processes, data models, and best practices.

Support platform upgrades, testing cycles, and continuous improvement across the ServiceNow ecosystem.

Integration & Automation Integrate the CMDB with cloud platforms, monitoring tools, asset systems, and CI/CD pipelines. Design automations and workflows to maintain CI accuracy throughout the lifecycle.

Ensure reliable CMDB data underpins event, incident, change, and problem management.

Leverage ServiceNow Now Assist / AI (e.g., Agent Studio) to enhance data quality, automation, and insights.

REQUIRED QUALIFICATIONS: 5+ years of handson ServiceNow CMDB experience in a CMDB or ITOM engineering role 3+ years of product knowledge of CMDB architecture, CI lifecycle management, CSDM, Discovery, and Service Mapping Certified ServiceNow Certified System Administrator (CSA)

PREFERRED QUALIFICATIONS: Platform & Process Experience Experience with ServiceNow SPM, PPM, or Demand Management.

Familiarity with agile frameworks (Scrum, SAFe) and backlog management.

Experience supporting incident, change, problem, event, and service management processes using CMDB data.

Familiarity with ServiceNow Now Assist / AI capabilities, including Agent Studio. Collaboration & Stakeholder Skills Excellent customerfacing skills, with the ability to engage executive stakeholders and external partners.

Proven ability to collaborate across ITSM, ITOM, SecOps, cybersecurity, legal, compliance, engineering, and operations teams. Strong communication, facilitation, and influencing skills across technical and nontechnical audiences.

Analytical & Delivery Skills Strong analytical mindset with the ability to use data, KPIs, and metrics for prioritization and decisionmaking.

Ability to manage multiple priorities in a fastpaced, complex enterprise environment. Demonstrated success working in virtual and geographically distributed teams.

Excellent problemsolving skills with adaptability in dynamic delivery environments.

Certifications: ServiceNow CMDB Certification ServiceNow ITOM Discovery Certification ServiceNow Service Mapping Certification ServiceNow Agentic AI / Now Assist Micro Certification Certified Implementation Specialist -Data Foundations

EDUCATION: Bachelor s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience).