Manager, Enabling Technology Service Training and Technical Capability

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ;br>
Job Function:
Customer Management

Job Sub Function:
Internal Customer Service Training

Job Category:
People Leader

All Job Posting Locations:
Palm Beach Gardens, Florida, United States of America

Job Description:

About Orthopaedics

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that's reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at ;br>
We are searching for the best talent for Technical Training Manager for DePuySynthes in Palms Beach Gardens, Florida.

Purpose: We are seeking a dynamic, hands-on Technical Training Manager to design, deliver, and manage comprehensive training programs that enable operation, troubleshooting, and maintenance of the Velys Robotic Systems and related platforms. In addition to these responsibilities, the role will manage the Robotics Center of Excellence (RCoE) team, coordinate rapid triage of field issues and develop focused, technically rigorous training content that can be delivered globally to Field Service Engineers, Technical Support Engineers, and other stakeholders. This role sits at the intersection of hardware, software, robotics, and technical education, offering a unique opportunity to shape a critical function in the Velys program while engaging engineers, clinicians, and industry leaders.

The Technical Training Lead will play a pivotal role in implementing and delivering training for operating, troubleshooting, and maintaining an incredibly complex line of Velys Robotic Systems, along with several other platforms. This position lies at the crossroads of hardware, software, robotics, and instructional design. You will have the opportunity to train and observe engineers, key opinion leaders, and other stakeholders interacting with the Velys systems, while providing individual contributions and organizational leadership for the training team. The team you lead will support system installation at commercial and company locations, troubleshoot and resolve known issues, document novel issues that arise during system use, perform software installation, and provide feedback to R&D. In addition, the role also provides oversight to a focused Robotics Center of Excellence (RCoE) team. The Robotics Center of Excellence serves as the technical backbone for robotic system support, combining deep expertise with knowledge dissemination. As both problem-solvers and educators, they elevate the organization's technical capabilities while maintaining excellence in robotic system support.

Applicants should have experience with complex electromechanical systems and a passion for medical robotics; robotics background is not strictly required.

You will be responsible for:

• Design content and train the team in implementing the framework and processes to operate, troubleshoot, and maintain the Velys systems and related platforms.
• Serve as the technical training expert for setting up, operating, maintaining, and debugging the systems; translate complex concepts into actionable curricula.
• Assess training needs and certification requirements; define learning objectives, success metrics, and certification pathways.
• Document issues that arise in training labs and drive cross-functional resolution by collaborating with hardware, electrical, and software teams.
• Develop training content on troubleshooting and repair for issues commonly observed on the systems; keep materials current with updates.
• Work with engineers to stay up to date on software and hardware updates; ensure training materials reflect the latest changes.
• Collaborate with mechanical and electrical engineers to train the team on hardware components and integration aspects.
• Maintain configuration records and documentation for all systems used in training; manage version control.
• Manage and maintain training facilities, equipment, and supplies; ensure readiness for ongoing programs.
• Host train-the-trainer sessions with internal subject matter experts to scale capabilities across teams.
• Monitor trainee progress, evaluate learning outcomes, identify gaps, and provide coaching to raise competencies.
• Partner with R&D to supply feedback on product improvements and to document novel issues observed during field use.
• Contribute to the development and maintenance of standard operating procedures, training manuals, and knowledge repositories.
• Facilitate collaboration across service, mechanical, electrical, systems, and software engineers to continuously improve training quality and relevance.
• Lead and operationalize the RCoE, owning on-call triage processes, and the creation of advanced diagnostic playbooks. They will also ensure standardized, technically rigorous training and knowledge-based content are delivered globally, shorten time-to-competency, reduce repeat incidents, and maintain closed-loop feedback into Product/R&D and Quality.
• Manage expectations and communications: provide regular status updates to stakeholders and ensure alignment on timelines and expected outcomes.
• Drive continuous improvements in troubleshooting: analyze triage outcomes to identify recurring issues; refine diagnostic tools, playbooks, and standard operating procedures; translate learnings into updated training materials.
• Communicate improvements: formalize and disseminate changes to troubleshooting processes and diagnostic methods; update knowledge bases and ensure widespread awareness among Field Service Engineers and Technical Support Engineers.
• Establish and monitor triage metrics: define KPIs for triage performance, track progress, and implement corrective actions as needed.
• Training integration: oversee the incorporation of triage learnings into ongoing and future training content; support train-the-trainer initiatives to scale improvements.

Qualifications:

Required

BS in Electrical, Mechanical, Software Engineering, or another technical field with 4+ years of related experience, or an Advanced degree with 2+ years of related experience.

Fundamental understanding across software, controls, robotics, mechanical, and electrical engineering; demonstrated depth in one or more areas with the ability to rapidly learn others.

Preferred:

Experience decomposing complex engineering problems into solvable training tasks.

Strong grasp of system architecture, implementation, testing, and maintenance concepts.

Programming understanding.

Excellent self-starter with a can-do attitude and strong communication skills; ability to explain technical concepts in clear, accessible language.

Hands-on experience with electromechanical or robotic systems.

Experience developing technical course content using web-based learning platforms and modern training tools.

Knowledge of instructional design and complete training cycles (needs assessment, planning, development, coordination, monitoring, evaluation).

Familiarity with project management and collaboration tools (JIRA, Confluence, Agile tools, MS Office, SharePoint).

Understanding of GDP principles (or equivalent regulatory/compliance frameworks relevant to medical devices).

Medical device, healthcare, and/or robotics experience.

Strong analytical, organizational, communication, and problem-solving skills to assess trainee readiness, identify gaps, and deliver well-sequenced training that improves outcomes.

Ability to collaborate on training content with a cross-functional team of service, mechanical, electrical, systems, and software engineers.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone Orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes, and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via , internal employees contact AskGS to be directed to your accommodation resource.

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Required Skills:

Preferred Skills:
Adult Learning Theory, Continuous Improvement, Customer Support Operations, Customer Support Trends, Developing Others, Give Feedback, Inclusive Leadership, Innovation, Leadership, Learning & Development Trends, Operational Excellence, Process Optimization, Reporting and Analysis, Strategic Thinking, Technical Credibility, Training Delivery Methods, Training People, Versatility

The anticipated base pay range for this position is :
$102,000.00 - $177,100.00

Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company's long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation -120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year

Holiday pay, including Floating Holidays -13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave - 80 hours in a 52-week rolling period10 days

Volunteer Leave - 32 hours per calendar year

Military Spouse Time-Off - 80 hours per calendar year

For additional general information on Company benefits, please go to: -