Location: Haslet, TX
Salary: $20.00 USD Hourly - $23.00 USD Hourly
Description: Opportunity Overview:
The IT Support Technician is pivotal in providing exemplary IT Help Desk support. This role involves handling inbound calls, documenting issues, creating service tickets, and basic troubleshooting for both corporate and store locations. Support covers alarm testing, maintenance, repairs, pricing, and hardware troubleshooting.
Shifts & Scheduling
1st Shift: 6:00 AM - 2:30 PM
2nd Shift: 9:30 AM - 6:00 PM
Coverage: 24/7 support, onsite five days a week, as per company policy.
Key Responsibilities
Answer inbound calls with consistent quality using standardized scripting.
Log service issues and create tickets in the ticketing system.
Provide support for IT, POS systems, CCTV, maintenance, repairs, and alarms.
Troubleshoot retail systems, including POS, back-office software, credit, and fuel networks.
Ensure high service quality, meeting performance metrics like first-call resolution and satisfaction.
Escalate unresolved issues when necessary.
Adhere to call center and company standards.
Required Qualifications
At least 1 year of customer service or IT technical support experience, preferably in a call center environment.
Familiarity with Windows PCs, Microsoft 365, and hardware troubleshooting.
Proficiency in ticketing systems like ServiceNow or Service Channel (preferred).
Flexible schedule, including weekends and holidays.
Knowledge of POS systems and enterprise retail software (e.g., PDI/Enterprise 8) is advantageous.
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Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: cxjudgpa
- Position Id: 1133606
- Posted 7 hours ago
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