Desktop Support Engineer

Manchester, CT, US • Posted 2 hours ago • Updated 2 hours ago
Full Time
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Job Details

Skills

  • Desktop
  • Troubleshoot
  • Windows
  • Wifi
  • VPN
  • Microsoft 365
  • Installation
  • Configuration

Summary

Position: Deskside Support Engineer

Location: Manchester, CT

Duration: 6 Months (2 days/week – Part time)

Work Mode: Onsite Part Time

 

Job Description

Technical Support

  • Provide onsite 1st-2nd line support for desktops, laptops, mobile devices, and peripherals.
  • Install, configure, and troubleshoot Windows and macOS operating systems.
  • Perform software installation, updates, and basic application troubleshooting.
  • Resolve issues related to printers, scanners, monitors, docking stations, and other hardware.
  • Assist with network connectivity problems including Wi Fi, VPN, and wired connections.

 

User Assistance

  • Deliver exceptional front-line support to employees, ensuring minimal disruption to business operations.
  • Support end users with Microsoft 365, collaboration tools, and line of business applications.
  • Educate users on IT best practices and basic troubleshooting steps.

 

Operational Tasks

  • Perform routine device maintenance and patching activities.
  • Manage workstation builds and deployment using standard images or provisioning tools.
  • Maintain accurate records in the IT ticketing system, documenting issues, resolutions, and follow ups.
  • Assist with onboarding/offboarding, including device preparation and user account setup.

 

Collaboration & Escalation

  • Work closely with senior engineers and other IT teams to escalate complex issues.
  • Support local IT projects such as hardware refresh, office moves, and equipment rollouts.

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10111826
  • Position Id: 8909024
  • Posted 2 hours ago
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