Role -UI Designer
User Experience /Service Designer (Senior)
Position Description: Bring best practices in human centered design to support initiatives across the state to holistically improve users end-to-end experiences with state services. Be a champion for user needs and guide designers, researchers, content strategists as well as technical teams on projects with state agencies. Engage with stakeholders across organizations in order to build customer understanding, solve challenging problems, and empower teams to collaboratively develop metrics, measuring results, and integrate new methodologies optimizing customer experience and program performance. Communicate user research findings and insights through appropriate artifacts including personas, journey maps, wireframes and prototypes.
Additional Responsibilities:
- Create and iterate on user interface designs based on research and stakeholder feedback
- Conduct usability evaluations and synthesize findings into actionable recommendations
- Develop low- and high-fidelity prototypes to communicate design intent
- Ensure consistency in visual design, branding, and interaction patterns
- Translate user needs and business requirements into intuitive and effective interface designs
- Support user acceptance testing and adjust designs based on testing results
- Ensure designs meet both user and technical requirements, balancing usability with feasibility
- Collaborate closely with developers, business analysts, and product owners throughout the development lifecycle
Education: This position requires a Bachelor s degree from an accredited college or university. Five (5) years of equivalent experience in a related field may be substituted for the Bachelor s degree.
General Experience: candidate must have a minimum of five (5) years of experience in user experience and service design.
- Experience with state or public sector services
- Familiarity with service blueprints and systems thinking in design
- Ability to map and improve complex user journeys across multi-channel service touchpoints
- Strong understanding of design systems and how to apply them
- Experience with customer experience (CX) measurement frameworks and KPIs
- Excellent written and visual communication skills
Specialized experience: The candidate should have experience planning and facilitating workshops, meetings and/or other interactive sessions in order to gather feedback and insight from key customers and stakeholders to determine operational needs and changes to the program.
- Designing and implementing user-centered digital products or services, particularly for web- based platforms
- Applying accessibility standards such as Section 508 and WCAG 2.1
- Using UX research methods such as usability testing, heuristic evaluation, and surveys to inform design
- Collaborating with developers to ensure implementation fidelity of UI designs
- Creating interactive prototypes using tools like Figma, Adobe XD, Sketch, or Axure
- Working with Agile teams and participating in sprint planning, reviews, and retrospectives
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