Description
We are looking for a Desktop Support Analyst to provide reliable technical support for end users in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving workstation issues, maintaining stable desktop environments, and delivering responsive service in a fast-paced setting. The role focuses on hands-on support across Windows-based devices, user account administration, and hardware troubleshooting while helping keep daily operations running smoothly.
Responsibilities:
Deliver day-to-day desktop support for workstations, laptops, and related peripherals, ensuring users receive timely resolution to technical issues.
Diagnose and fix problems involving Windows 10 systems, desktop hardware, software applications, and connectivity affecting end-user productivity.
Set up, configure, and deploy desktop and laptop equipment, including imaging devices and preparing systems for new or existing employees.
Manage user access and account-related tasks within Active Directory, including password resets, permissions support, and basic account maintenance.
Perform hardware replacement, upgrades, and troubleshooting for PCs and workstation components to maintain dependable performance.
Document incidents, service requests, troubleshooting steps, and completed solutions to support consistent service delivery and knowledge sharing.
Coordinate with internal IT teams or external vendors when issues require escalation, follow-up, or specialized technical support.
Requirements
Hands-on experience supporting PC desktop and workstation environments in a detail-oriented setting.
Working knowledge of Active Directory for user administration and access support tasks.
Strong understanding of desktop hardware, including installation, diagnosis, and component replacement.
Experience supporting and troubleshooting Microsoft Windows 10 systems.
Familiarity with desktop imaging processes and device deployment activities.
Ability to communicate technical information clearly to end users with varying levels of technical knowledge.
Strong problem-solving skills with the ability to manage multiple support requests effectively.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 02940-0013431913
- Posted 2 hours ago
Never miss an opportunity! Create an alert based on the job you applied for.