Data Automation Clerk

About this Position:

Job Title: Data Automation Clerk

Primary Duties:

• Greet customers at office, provide immediate assistance, and direct them to appropriate staff or the Customer Resource Center.

• Answer the main phone line within three rings, provide service, class, and registration information, and route calls as needed.

• Ensure customers sign in for computer use and provide orientations for Customer Resource Center users and workshop participants.

• Perform data entry and maintain workshop schedules using AFFIRST and other designated Department of Defense databases; create usage reports using Microsoft Excel.

• Assist customers with computer use, perform minor troubleshooting of equipment, and coordinate with the Creech Communication Help Desk when required.

• Maintain and catalog library resources in AFFIRST, track equipment/material check-in and check-out, and follow up on overdue items.

• Keep the Customer Resource Center organized; update brochures, bulletin boards, marketing materials, and prepare class documents and materials.

• Support classroom setup and breakdown, develop and distribute monthly event calendars and marketing materials, manage mail distribution, and assist with kitchen duties as needed.

Qualifications.

Must have:

• Minimum of high school diploma.

• Minimum of at least one year of related experience in a customer service environment.

• A working knowledge of Microsoft Windows and Microsoft Office Suite, including Word, PowerPoint, Excel, and Publisher.

• Knowledge of correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written correspondence and reports.

• Ability to communicate effectively, both orally and in writing, using tact and courtesy.

• Must be able to read, write, speak, and understand English.

• The ability to become proficient in the Air Force Family Integrated Results and Statistical Tracking (AFFIRST) database. The Government will provide access and training for any specialized government systems.