Customer Support Specialist III

Job role: Customer Support Specialist III

Location: Detroit, MI (Hybrid Two days onsite in a week)

Duration: 12 months

Top 3 Required Skills/Experience

• This position provides end-user technology support, specializing in mobile devices using the iOS and Android operating systems. The ideal candidate will have hands-on experience with the iOS and Android operating systems (such as iPhone/iPad and Android devices support.)
• Provide maintenance and support for basic client products, peripherals and network. Partner with business clients to understand user needs and provide improvement to business processes, resolve problems, and technical solutions. This position is responsible for one or more projects/work initiatives/tasks concurrently as a team member. Work under general guidance from senior team members.
• Excellent customer service skills

Required Skills/Experience The rest of the required skills/experience. Include:

• Work with team leaders or senior team members to understand user s client technology requirements, document requirements
• Provide input during project/task planning efforts with team members
• Provide feedback on new software performance and testing
• Participating in Level 2 issue assessment and resolution of problems
• Diagnoses and resolve client mobile device hardware and software issues
• Create temporary solutions until permanent solutions can be implemented
• Provide technical support to meetings that include video conferencing
• Document solutions to common problems and responses
• Provide feedback on the development procedures based on established policies related to Business Continuity & Disaster Recovery development
• Gather research data on vendor products
• Support IT inventory management
• Provide on-the-spot training to clients as needed
• Manage asset Inventory
• Advanced proficiency in MS Excel

Preferred Skills/Experience Optional but preferred skills/experience. Include:

• Problem solving skills
• Customer service skills
• Written and verbal communication skills
• Accuracy and attention to detail
• Ability to work independently, or within a team environment
• Other related skills and/or abilities may be required to perform this job

Education/Certifications Include:

• Associate s degree in related field preferred
• One (1) year experience in Information Technology required