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IT Desktop Support Technician II

Manvel, TX, US • Posted 1 day ago • Updated 3 hours ago

Full Time

On-site

USD $35.00 - 39.00 per hour

Fitment

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Job Details

Skills

Remote Support
Field Operations
Conflict Resolution
Problem Solving
Management
RADIUS
FOCUS
Laptop
Printers
Testing
Inventory
Technical Training
Technical Support
Computer Hardware
LAN
WAN
Virtual Private Network
Wireless Networking
Cisco
Routers
Switches
Mobile Devices
Microsoft Windows
Communication
Legal
Network+
Microsoft Certified Professional
IT Service Management
BMC Remedy
HP Printer

Summary

Join a dynamic team dedicated to supporting critical infrastructure across the Manvel, TX area! As an IT Desktop Support Technician II, you'll be the go-to expert ensuring our field operations run smoothly-making a real impact by maintaining essential technology and empowering our teams to succeed.

Overview

This role offers an exciting opportunity to blend technical expertise with everyday problem-solving. You'll be responsible for supporting hardware and software at various field locations, managing IT issues, and assisting in technology upgrades-all while traveling up to 80% within a 100-mile radius of Manvel. With a focus on growth, this contract position has the potential to become permanent, offering stability and additional opportunities to develop your skills in a vital sector.

What You Will Do

Be the primary point of contact for IT support at assigned sites, owning issues from start to resolution.
Support and troubleshoot desktops, laptops, printers, and associated peripherals running Windows 10/11.
Respond to inquiries via phone and email, working directly with end-users to resolve issues quickly and effectively.
Assist in the rollout of hardware and software upgrades, testing new solutions, and supporting IT initiatives.
Maintain an accurate inventory of PCs and accessories, promoting IT standards.
Provide IT training and follow-up to ensure user satisfaction.
Document resolutions and update knowledge bases for ongoing support.
Travel frequently to field locations, providing support and ensuring technology functions optimally.

Must-Have Skills & Experience

At least 2 years of relevant IT support experience, preferably in the Oil and Gas sector.
Proficiency with PC hardware, LAN, WAN, VPNs, and wireless networks (Cisco preferred).
Hands-on experience with Server 2019, Cisco routers, switches, and mobile device setup.
Ability to troubleshoot Microsoft Windows 10/11 and standard business applications.
Strong communication skills and a customer-focused attitude.
Able to lift at least 50 lbs and work a flexible schedule, including after-hours support.
U.S. citizen or legal U.S. resident, with a reliable vehicle and a clean driving record.

Nice-to-Have Certifications & Skills

A+, Net+, MCP, MCDST, or HDI Desktop Field Support Technician certification.
Familiarity with ITSM software like BMC Remedy.
Experience working with HP printers and web-based solutions.

Compensation & Benefits

Pay rate of $35-39/hour.
Opportunity to transition to a permanent role.
Fleet vehicle for travel, reimbursed mileage, and flexible work schedule.

Bring your technical skills and passion for support to a team that's making a difference. Apply now and help keep vital operations running smoothly!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183741
Position Id: e363bdf9ebf217ef1d9450b0718e25ce
Posted 1 day ago

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