Apply Now

Technical Help Desk Associate

Remote • Posted 1 hour ago • Updated 1 hour ago

Contract Corp To Corp

Contract W2

3 Months

Remote

$21/hr

Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Job Details

Skills

HELP DESK
TECHNICAL SUPPORT
SERVICE DESK
CUSTOMER SUPPORT
SERVICE NOW
TICKETING SYSTEM
SERVICENOW
WEB APPLICATION SUPPORT
APPLICATION
TICKETING

Summary

APN Consulting has an immediate need for a direct client requirement:
Role: Help Desk Associate
Location: Chantilly VA or Alpharetta GA or NYC or US Remote
Duration: Contract

Job Description
Candidate will work as a technical support person and will have following responsibilities.

Daily responsibilities will include answering member''s phone inquiries, monitor and check emails.
Experience in creating incidents using Service Now or other ticketing system.
Extensive password reset and web application support experience.
Regularly check and return voice mails.
Follow up with customers, provide feedback and see problems through to resolution
Properly escalate unresolved queries to the next level of support. Track and redirect issues to correct resources.
Experience working in a team-oriented and collaborative environment.
Be able to work with minimal supervision.
Excellent written and oral communication skills.
Ability to absorb and retain information quickly.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10123488
Position Id: 26-12392
Posted 1 hour ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Remote

•

Today

Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you'll be part of a dynamic team that's at the cutting edge of technology, creating solutions that make a real difference in people's lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada. ScriptPro's Customer Service department

Full-time

USD 24.00 per hour

IT EUX Junior Engineer I - Remote US Only

Remote

•

Today

IT EUX Junior Engineer I - Remote US Only Department: Blue Mantis Employment Type: Full Time Location: Remote Description The EUX Junior Engineer I provides support to all Managed Services contracted clients. The analyst is responsible for first level technological problem determination, problem/incident recording, and problem resolution to issues reported by customers. The EUX Junior Engineer I is the front line in the Help Desk Call Center and is responsible for providing technical suppor

Full-time

Technical Support Analyst (Th-M 9:00a-5:30p)

Remote

•

Today

Full-time

USD 24.00 per hour

Technical Support Analyst (Fr-Tu 11:30a-8:00p)

Remote

•

Today

Full-time