Help Desk Analyst III

Description

We are looking for an experienced Help Desk Analyst III to provide high-level technical support for users in Pittsburgh, Pennsylvania. This Long-term Contract position is ideal for someone who excels at resolving advanced desktop, network, and systems issues while delivering dependable customer service. The role requires strong hands-on knowledge of enterprise support environments, including Microsoft technologies, Active Directory, and Office 365, along with the ability to diagnose and resolve complex technical problems efficiently.

Responsibilities:
Deliver advanced technical assistance for hardware, software, and access-related issues across a multi-level support environment.
Investigate and resolve escalated incidents involving desktop systems, Microsoft platforms, and end-user applications.
Support account administration tasks, including permissions, directory updates, and user access management within Active Directory.
Troubleshoot connectivity and infrastructure-related problems by identifying network, configuration, and performance issues.
Configure, maintain, and support desktop hardware, peripheral devices, and deskside technology for end users.
Assist with administration and support activities involving Windows Server, Office 365, Citrix technologies, and related enterprise tools.
Document issues, resolutions, and recurring trends to improve service quality and support efficiency.
Collaborate with internal technical teams to address complex system concerns and maintain stable user operations.

Requirements

At least 3 years of experience in a multi-tier help desk, technical support, or advanced desktop support role.
Demonstrated ability to troubleshoot complex technical issues involving hardware, software, user access, and networking.
Strong working knowledge of Windows Server, Active Directory, Microsoft Office 365, and core Microsoft support environments.
Experience with network diagnostics, configuration support, and general connectivity troubleshooting.
Proven ability to communicate clearly with users and provide attentive, customer-focused support.
Hands-on familiarity with desktop hardware, deskside support, configuration management, and related support tools.
Exposure to technologies such as Citrix, databases, Lotus Notes, or similar enterprise platforms is preferred.
CompTIA A+, Network+, Microsoft certifications, or comparable technical credentials are considered advantageous.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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