· At least six (6) FTE years of experience in the last ten (10) years in production support, application support, operations support, warranty support, or post-deployment support. Can cite a maximum of 3 projects to meet the requirements.
· At least three (3) FTE years of experience in the last seven (7) years leading production support, hypercare, incident triage, issue resolution, or warranty support activities. Qualifying experience must include defect intake, severity classification, root cause coordination, escalation, resolution tracking, production readiness, support metrics, and issue resolution coordination. Can cite a maximum of 2 projects to meet the requirements.
· At least two (2) FTE years of experience in the last seven (7) years coordinating support across development, testing, operations, business, and vendor teams. The proposed key staff can site a maximum of 2 projects to meet the requirements.
· At least two (2) FTE years of experience in the last seven (7) years preparing support documentation, operational readiness materials, support metrics, or transition-to-operations artifacts. Can cite a maximum of 2 projects to meet the requirements.
· Performed the proposed or like-kind role on at least one (1) CA DMV or other state DMV project involving motor vehicle, driver licensing, identification card, credentialing, driver services, or related DMV modernization activities.
· Led hypercare or warranty support for at least one (1) phased release implementation where production support for deployed functionality occurred while additional releases were still being designed, built, tested, or deployed.
· Led production triage, warranty support, or operational readiness on at least one (1) project involving Salesforce, MuleSoft or API integrations, and IBM mainframe or equivalent mainframe-dependent services, data, or batch processes
If you are qualified/interested for this position please send your resume to
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