Apply Now

HQ Support Lead

Springfield, VA, US • Posted 6 hours ago • Updated 6 hours ago

Full Time

On-site

Compensation information provided in the description

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

🔢 Crunching numbers...

Job Details

Skills

Technical Support
Recruiting
Training
Customer Support
Management
Field Service
Asset Management
Inventory
Videoconferencing
Cabling
Strategic Management
Leadership
Conflict Resolution
Problem Solving
Security Clearance

Summary

Overview:

GovCIO is currently hiring for a HQ Support Lead in Springfield, VA. This position is on site.

Responsibilities:

Leads IT support operations for TSA\'s HQ sites
Provides technical and management leadership for major IT field support services across all HQ sites and locations, establishing goals and plans that meet project objectives
Directs and controls all international field support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met
Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources
Ensure support engineers complete mandatory and job-related training
Directs specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling

Qualifications:

High School with 9+ years of IT customer support engineering experience (or commensurate experience)

8 years experience in managing, directing, and leading IT Field Services in a HQ setting, including deskside support, mobility support, deployment services, asset management inventory assistance, video conferencing and A/V O&M, and local on-site cabling
Possesses strong strategic management leadership and interpersonal skills, applies domain expertise to make decisive problem-solving decisions, and effectively plans and coordinates complex project implementations

Clearance Required: ship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range: USD $94,150.00 - USD $140,000.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: appfeed
Position Id: 17468_9010
Posted 6 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Site W/Classified Support Engineer

Herndon, Virginia

•

Today

Overview: GovCIO is currently hiring for aGovCIO is currently hiring for an Site W/Classified Support Engineer. for an upcoming award. This position will be located in Herndon, VA andwill be an onsite position. Responsibilities: Provides technical and management leadership for major IT field support services for Site W classified systems, establishing goals and plans that meet project objectivesDirects and controls all international field support activities, having overall responsibility for ma

Full-time

Compensation information provided in the description

IT Executive Support Service Lead

Arlington, Virginia

•

Today

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: Technical Support Services Job Qualifications: Skills: Customer Experience (CX), Problem Resolution, Technical Support Certifications: None Experience: 10 + years of related experience ship Required: Yes Job Description: We are currently seeking an Executive Support Service Lead who will provide oversight of Execut

Full-time

USD 83,927.00 - 113,549.00 per year

AJOC Classified Support Engineer

Annapolis, Maryland

•

Today

Overview: GovCIO is currently hiring for an AJOC Classified Support Engineer for an upcoming award. This position will be located in Annapolis Junction and will be onsite Responsibilities: Provides technical and management leadership for major IT field support services for AJOC classified systems, establishing goals and plans that meet project objectivesDirects and controls all international field support activities, having overall responsibility for management, methods, and staffing to ensure

Full-time

Compensation information provided in the description

Senior AJOC Support Engineer

Annapolis, Maryland

•

Today

Overview: GovCIO is currently hiring for aGovCIO is currently hiring for an Senior AJOC Support Engineer for an upcoming award. . This position will be located in Annapolis Junction and will be an onsite position. Responsibilities: Provides technical and management leadership for major IT field support services for AJOC, establishing goals and plans that meet project objectivesDirects and controls all AJOC support activities, having overall responsibility for management, methods, and staffing t

Full-time

Compensation information provided in the description

Search all similar jobs

More jobs at Govcio LLC in Springfield, VA