Job Title: Sr BMC Remedy CMDB Administrator Location: 2 MTC, Brooklyn, NY, 11201 Duration: 22 Months Contract Scheduled Work Hours: Normal business hours Monday-Friday 35 hours/week (not including mandatory unpaid meal break after 6 hours of work).
Company: PruTech Solutions, Inc.
About PruTech
Founded in 1998, PruTech is dedicated to problem-solving, creating solutions, and maintaining strong partnerships with its clients. PruTech serves a diverse list of clients in different industries from government to finance, retail, and manufacturing. PruTech has offices in New York City, Washington DC, North Carolina, and two nearshore offices in Mexico City and India.
Job Description / Justification:
Public Safety is seeking supplemental support to assist with the day-to-day administration/management activities of its CMDB. OTI needs a dedicated resource, with expertise in Remedy and tools (e.g, ADDM Discovery) for the management of these assets. The project consists of Critical Lifecycle Management Services, ADDM discovery, CMDB asset intake and administration/management and assistance with day to day services.
SCOPE OF SERVICES:
TASKS:
1. Evaluating and gathering current BMC Remedy/Helix CMDB current practices and processes for current BAU work as well as NextGen related work
2. Reviewing Incident management, service request management, change management, configuration management and other ITIL process areas for current BAU work as well as NextGen related work
3. Reviewing Lifecycle tools such as Discovery, ADDM, Netscout, SCCM, and CMDB related tools and / or products
4. Troubleshooting and auditing of Incident, Release, Change and Lifecycle Management processes
5. Identifying and ensuring critical Configuration Items (CI) for current state and NextGen are properly accounted for and documented in the CMDB
6. Identifying, adding, modifying, and removing CIs via automation/remedy workflow
7. Reconciliation and validation of CI relationships for current BAU work as well as NextGen related work
8. Auditing configuration records and dependency information for current BAU work as well as NextGen related work
9. Determining areas for optimization and best practices for current BAU work as well as NextGen related work
10. Examining and recommending enhancements and potential tool-sets for Incident, Change, Service Requests, Release and Lifecycle control procedures
11. Provide applicable documentation, workflows, diagrams, etc.
MANDATORY SKILLS/EXPERIENCE
Minimum 8 years of experience in BMC Remedy ARS, CMDB, ITSM, SLM, SRM development, customization, administration and support
Remedy ARS, CMDB, ITSM installation and configuration experience in version 18.x and up
Remedy integration experience with other tools like ADDM, Netcool/ScienceLogic, Active Directory
Remedy smart reporting experience
DESIRABLE SKILLS/EXPERIENCE:
BMC Remedy certification
ITIL Certification
Have previously worked with OTI/Public Safety City agencies
Equal Opportunity Statement
PruTech abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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