Service Department Director

Kalamazoo, MI, US • Posted 5 hours ago • Updated 5 hours ago

Full Time

On-site

USD $110,000.00 - 140,000.00 per year

Fitment

Dice Job Match Score™

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Job Details

Skills

CaliberRM
Field Service
Job Costing
Microsoft Excel
Tablet
Quoting
Estimating
Repair
HVAC
Regulatory Compliance
Budget
Customer Relationship Management (CRM)
Sales
Collaboration
Business Development
Communication
Service Management
Management
Team Building
Quality Control
Training
Process Improvement
Inspection
Leadership
Accountability
Coaching
Adaptability
Health Insurance
FSA
Mechanical Engineering
D3.js

Summary

Description
Kalamazoo Mechanical, Inc. is seeking a high-caliber Service Department Director to lead our commercial HVAC service division. As a key member of KMI's leadership team, this director will strengthen customer relationships, drive growth and workforce development, and ensure the division's profitability.

KMI is a respected, growing mechanical contractor known for quality workmanship, long-term client relationships, and a strong commitment to investing in its people.

Experience Requirements (Must Have)

Minimum of 5 years' experience as a manager of field service technicians (HVAC preferred)
Experience using service-industry software (dispatching, job costing, CRM, etc.)
At least 5 years' experience leading and managing subordinates
Customer-focused and growth-oriented mindset
Comfortable and proficient with common business technologies (MS Office, Excel, PCs, tablets)
Quoting and estimating experience for sizeable repair and replacement projects ($20,000+)

Preferred Experience

Hands-on field experience in a technical role
HVAC industry experience
Experience working in a small-business environment

Responsibilities & Expectations

Provide strong leadership, management, and business oversight for the Service Department
Communicate clear performance expectations to technicians and support staff
Ensure accountability and compliance through defined processes and training
Review cost budgets for service projects and maintenance agreements
Own and develop long-term customer relationships
Set team expectations, conduct performance reviews, and recommend compensation updates
Confidently engage in customer outreach, sales coordination, and business development efforts
Address customer complaints and apply technical knowledge to ensure satisfaction
Ensure smooth, timely, and effective internal and external communication
Review technician performance and efficiency using service-management software
Train and manage technician use of service software tools
Promote team cohesion, alignment, and morale
Plan and lead effective, well-run staff meetings
Ensure quality control through training, process improvement, inspection, and accountability

Leadership & Interpersonal Traits

Calm under pressure - Service work is dynamic, with periods of heavy demand
Positive, can-do attitude - There is a solution; supported by a strong leadership team, you will find it
High accountability - Owns outcomes; supports the team publicly and coaches privately
Team player - Strong leaders are also great listeners and collaborators
Process-oriented and solutions-focused - When problems arise, systems are improved
Clear communicator - Especially when giving direction, feedback, or setting priorities
Coaching mindset - Invested in developing technicians, not just dispatching them
Fair and consistent - Avoids favoritism and builds trust through consistency
Customer-savvy and diplomatic - Especially when delivering difficult news
Adaptable - Comfortable with changing priorities, schedules, and customer needs

Benefits

Competitive salary: $110,000-$140,000
Company vehicle
401(k) and retirement plan
Health insurance
Health savings account (HSA)
Flexible spending account (FSA)
Paid time off
Employee referral program

Job Type: Full-time

Kalamazoo Mechanical, Inc. is an equal-opportunity employer.

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: jobtfeed
Position Id: 5cf03d3fd82e-30632-40160017
Posted 5 hours ago

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