Mechanical Claims Analyst

Overview

Are you a skilled automotive mechanic ready to step off the shop floor and into a professional office environment-without leaving your mechanical expertise behind?
We are seeking Mechanical Claims Analysts to join a growing customer contact team. In this role, you'll use your hands-on automotive knowledge to evaluate and adjudicate mechanical claims, working closely with dealerships and vehicle owners. This is an excellent opportunity to transition from physical repair work into a stable, career-focused role with long-term growth potential.

What You'll Do

As a Mechanical Claims Analyst, you will use your technical expertise and customer service skills to support warranty claim decisions and guide customers through the claims process.
Primary Responsibilities:

• Evaluate, investigate, and adjudicate mechanical claims related to engines, transmissions, and electrical systems
• Take inbound calls from:
  • Dealerships requesting approval for vehicle repairs based on warranty coverage guidelines
  • Vehicle owners seeking clarification on approved or denied claims
  • Vehicle owners needing guidance on next steps for diagnosing and quoting repairs
• Clearly explain approvals, denials, and claim processes to both technical and non-technical callers
• Provide empathetic, solution-oriented customer service via phone and email
• Maintain accurate electronic records using internal claims systems
• Follow established processes while upholding standards of fairness, accuracy, and integrity
• Collaborate with team members and leadership to ensure consistent claim decisions

Required Skills & Experience

• Automotive Mechanical Knowledge
  • At least 2-3 years of hands-on automotive repair experience or equivalent technical experience
  • Strong knowledge of engines, transmissions, and electrical systems
• Customer Service Skills
  • Comfortable handling high-volume inbound calls
  • Able to explain complex mechanical concepts clearly and professionally
• Technical Skills
  • Basic computer proficiency
  • Ability to navigate multiple systems and monitors simultaneously
  • Willingness to complete a basic typing assessment
• High school diploma or GED required

Preferred Qualifications

• ASE Certification (strong plus)
• Bilingual in English & Spanish (preferred)
• Prior experience in a dealership, claims adjudication, or customer-facing mechanical role

Training & Onboarding

• 2 weeks of formal, in-office training
• 2 additional weeks of shadowing and supported call handling
• 1-2 months fully in-office post-training
• Transition to hybrid schedule (2 days in office / 3 days remote) once fully ramped

Work-from-Home Requirements:

• Reliable high-speed internet (hard-wired connection required)
• Dedicated workspace capable of supporting up to 4 monitors

Schedule & Availability

• Weekdays:
  • 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM
• Saturdays:
  • 8:00 AM - 3:00 PM (typically once per month)
  • Option to take a weekday float day or Saturday overtime (preferred)
• Must have open availability between 7:00 AM - 8:00 PM for potential future shift adjustments
• Initial training schedule: 8:00 AM - 5:00 PM

Work Environment

• Professional, casual corporate setting
• Call center environment
• Individual cubicles
• Phone-based role for the majority of the day

Why This Role?

• Long-term opportunity with ongoing project needs
• Strong track record of contractor extensions and internal permanent placements
• Potential career advancement into senior or leadership roles
• Once converted to full-time, opportunities for employer-sponsored ASE certifications

Job Type & Location
This is a Contract position based out of Phoenix, AZ.
Pay and Benefits
The pay range for this position is $25.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Phoenix,AZ.
Application Deadline
This position is anticipated to close on Jun 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.