Tier 1 Network Monitor

Job#: 3040042

Job Description:
Tier 1 Network Monitor

Location: Hampton, Virginia (On-site)

Role Overview

This position supports the 24/7 operations of a client's enterprise network. The network monitor will join a team responsible for the mission management and operations of a global enterprise, providing Tier 1 network monitoring, operational support, and help desk services. The role involves working flexible shifts to ensure continuous coverage.

Key Responsibilities

• Conduct fault management to detect, isolate, and correct network and system anomalies on a 24/7 basis.
• Monitor all network nodes for operational integrity and respond to trouble calls.
• Initiate and maintain trouble tickets and logs to document anomalies and corrective actions.
• Populate and examine trouble logs for troubleshooting and to capture metrics for trend analysis.
• Provide technical support to resolve problems or escalate issues to the appropriate level.
• Monitor and administer network tools for troubleshooting and performance analysis.
• Log all network issues using the approved system of record for problem and maintenance tracking.
• Provide technical support in data network planning, engineering, and design.
• Report all trouble calls upon receipt and provide hourly updates until resolution.
• Provide quarterly metrics illustrating trends and workload.
• Manage network architecture and data traffic routing for ISR data on the Wide Area Network (WAN).
• Detect network faults and initiate restoral actions for circuits, trunks, and equipment.
• Perform activities such as provisioning bandwidth and preparing and testing circuits.

Required Qualifications

Experience: A minimum of two to three years of experience in IT or enterprise network management is required.

Technical Skills: Candidates must possess an IAT Level II certification (such as Security+). Demonstrated knowledge of network monitoring tools, routing, and switching is also required.

Work Environment

This is a full-time, on-site position located at Langley AFB. The role requires flexibility to work various shifts, including day, night, and weekend rotations. Shifts are typically structured as four 10-hour workdays. Shift schedules rotate monthly and between day/night every four months.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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