Siebel SME

Looking for 2 weeks availability someone who can travel 3-4 days in Austin.

Siebel SME

• 10+ years of hands-on Siebel CRM experience, especially in Service Request, case management, workflows, assignment rules, screens, views, applets, and integrations.
• Ability to assess current case lifecycle, agent screens, data entry steps, queues, handoffs, escalations, approvals, and case closure process.
• Identify AHT drivers caused by duplicate entry, screen switching, missing context, manual workarounds, poor search, unclear case history, or weak integrations.
• Experience with legacy modernization where Siebel remains the core system and improvements are delivered through overlays, automation, integration, and process optimization.
• Strong workshop facilitation skills with business, operations, agents, supervisors, IT, and architecture teams to convert findings into practical improvement opportunities.

Thanks & Regards,

Narendra Kunware

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