Endpoint Operations Engineer, Associate - Enterprise Technology

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Role Overview

The Endpoint Operations Engineer is responsible for designing, operating, and continuously improving enterprise endpoint environments to deliver secure, stable, and high-performing end-user experience. This role serves as a technical leader within Endpoint Operations, partnering with Infrastructure, Security, and Service Delivery teams to support both on-premise and cloud-managed endpoints at scale.

Working Environment

• Enterprise-scale, highly available endpoint environment
• Participation in on-call rotations or after-hours support as required
• Collaboration with global teams across multiple time zones

Key Competencies

• Endpoint architecture and operational leadership
• Automation and reliability engineering mindset
• Analytical problem solving and attention to detail
• Strong ownership and accountability
• Prior experience working independently and within cross-functional teams

Key Responsibilities

• Lead day-to-day operations, support, optimization, and continuous proactive improvement of enterprise endpoint platforms, with a strong focus on automating repeatable tasks and improving service reliability.
• Design, deploy, and maintain endpoint management solutions using Citrix, SCCM, and Intune across large-scale enterprise environments.
• Manage operating system deployment, patching, application packaging, and software distribution, while implementing automation to streamline provisioning, deployment consistency, and policy enforcement.
• Monitor endpoint performance and digital experience using Nexthink, identify trends and risks early, and drive proactive remediation before issues broadly affect end users.
• Troubleshoot and resolve complex endpoint issues at the Tier 3 level using structured diagnostics and root cause analysis.
• Lead root cause analysis, incident response, and continuous improvement efforts to reduce recurring issues and strengthen endpoint stability.
• Partner with Security teams to enforce endpoint security controls, compliance requirements, and remediation actions across modern enterprise environments.
• Collaborate with Infrastructure, Security, and Service Delivery teams to proactively identify operational risks, improve endpoint health, and enhance the end-user experience.
• Develop and maintain operational documentation, engineering standards, runbooks, and troubleshooting procedures to improve consistency and accelerate issue resolution.
• Drive automation and infrastructure-as-code initiatives to improve endpoint reliability, scalability, standardization, and operational efficiency.
• Build and enhance scripted or workflow-based remediation processes using PowerShell and other automation tools to reduce manual effort and enable more proactive support operations.
• Provide technical mentorship and guidance to junior engineers and help promote an automation-first, reliability-focused engineering culture.

Required Qualifications

• 5+ years of experience in endpoint operations, end-user computing, or workplace technology
• Strong hands-on experience with Citrix Virtual Apps and Desktops and Windows 365 in enterprise endpoint or virtual desktop environments. Deep knowledge of Windows operating systems and enterprise endpoint lifecycle management.
• Advanced experience with Microsoft Endpoint Configuration Manager (SCCM) for software deployment, patching, imaging, and lifecycle management. Proven expertise with Microsoft Intune and modern device management for cloud-managed and hybrid endpoint environments.
• Experience using Nexthink to analyze endpoint health, performance, and user experience, with experience turning insights into proactive troubleshooting and remediation actions.
• Hands-on scripting experience with PowerShell or similar tools for endpoint automation, operational tooling, and remediation workflows.
• Excellent communication and collaboration skills, with experience working effectively across cross-functional teams.

Preferred Qualifications

• Experience using Terraform for infrastructure-as-code and environment standardization
• Experience with Leapwork for test or process automation
• Familiarity with AI tools such as Copilot and Claude and use of agentic AI platforms.
• Familiarity with zero trust, conditional access, and modern endpoint security frameworks
• Experience supporting hybrid, cloud, or virtual desktop environments
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.

Expected annual base salary range:

$110,000 - $170,000

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications and job location. For roles located outside of the US, please disregard the posted salary bands as these roles will follow a separate compensation process based on local market comparables.

Additional compensation and benefits offered in connection with the role consist of comprehensive health benefits, including but not limited to medical, dental, vision, and FSA benefits; paid time off; life insurance; 401(k) plan; and discretionary bonuses. Certain employees may also be eligible for equity and other incentive compensation at Blackstone's sole discretion.

Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training. All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.

If you need a reasonable accommodation to complete your application, please contact Human Resources at (US), +44 (0)20 7451 4000 (EMEA) or +852 3656 8600 (APAC).

Depending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following:

• Attending client meetings where you are discussing Blackstone products and/or and client questions;
• Marketing Blackstone funds to new or existing clients;
• Supervising or training securities licensed employees;
• Structuring or creating Blackstone funds/products; and
• Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials.

Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case-by-case basis. Please speak with your Blackstone Recruiting contact with any questions.

To submit your application please complete the form below. Fields marked with a red asterisk * must be completed to be considered for employment (although some can be answered \"prefer not to say\"). Failure to provide this information may compromise the follow-up of your application. When you have finished click Submit at the bottom of this form.", "salary_raw": "USD 110,000.00 - 170,000.00 per year"}