Google Workspace Engineer

Google Workspace Engineer
DETAILS
Location: Remote
Position Type: 6M C2H
Hourly / Salary: to $85W2+ based on experience

JOB SUMMARY
Vaco is currently seeking a Google Workspace Engineer for a 6M C2H opportunity that is remote.  The Google Workspace Engineer will own day-to-day incident response and Tier 3 support with a heavy emphasis on Gmail reliability, performance, and complex technical issues.

• Gmail / Google Workspace Support – Leading Incident Response / Troubleshooting for Complex Gmail Issues (Mail Flow / Performance / Routing / Delivery / Inbox Behavior / Labels / Filters / Quotas)
• Email Infrastructure / Authentication – Diagnosing / Resolving Issues Across Mail Routing / DNS (MX / SPF / DKIM / DMARC) | SMTP / Relay Configurations / User Access / Authentication (SSO / OAuth / SAML)
• API / Automation – Leveraging Google Workspace Admin SDK / Gmail API (REST) to Investigate Cross-Domain Issues / Build Automation / Scripts / Improve Monitoring / Reporting / Bulk Remediation
• Automation / Scripting – Utilizing PowerShell / Python for Automation / Operational Efficiency
• Tier 3 Support / Escalations – Providing Advanced Support to Internal IT / Operations Teams for Escalated Google Workspace / Gmail Issues
• Root Cause Analysis / Remediation – Performing Root Cause Analysis / Implementing Permanent Fixes for Recurring or High-Impact Incidents
• Security / Compliance – Supporting Security Hardening / Configuration Reviews / Compliance Policies / Audit | Logging Best Practices for Google Workspace
• Integration Support – Supporting Integrations with M365 / Exchange Online (Mail Flow / Provisioning Between Platforms)
• Documentation / Knowledge Management – Maintaining / Enhancing Runbooks / Knowledge Base Articles / Operational Playbooks
• On-Call Support – Participating in On-Call Rotation for Critical Incident Response

 
JOB REQUIREMENTS

• Google Workspace Admin SDK (hands-on expertise) – Performing Administrative-Level Investigations / Managing Domain-Wide Settings / Troubleshooting Authentication/Authorization (SSO / OAuth / SAML) / Executing Bulk Operations / Implementing Security/Compliance Hardening | Advanced Remediation / Audit/Log Analysis / Configuration Reviews Supporting Incident Ownership/Permanent Fix Resolution
• Gmail API / REST API (hands-on expertise) – Leveraging Gmail API to Programmatically Investigate / Resolve Complex Issues | Querying Message Metadata / Analyzing Delivery Logs / Troubleshooting Inbox / Label / Rule Behavior / Automating Bulk Remediation / Building Custom Monitoring and Health-Check Scripts Beyond Admin Console Capabilities)
• PowerShell / Automation – Developing / Maintaining Scripts to Support Incident Response / User Provisioning / Mail-Flow Diagnostics / Bulk Updates / System Integrations | Driving Operational Efficiency / Scheduled Reporting / Post-Incident Validation | Bridging Google Workspace with Internal Tools / M365 Coexistence Scenarios
• Python / Automation – Leveraging Python to Develop Cross-Platform Automation | Integrating with Gmail API / Admin SDK at Scale | Building Custom Reporting / Monitoring Solutions | Creating Repeatable Remediation Tools to Reduce Manual Tier 3 Effort / Improve Operational Efficiency

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.