Technical Support/SCCM Engineer
Triumph Services
Dice Job Match Score™
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Job Details
Skills
- Microsoft SCCM
- Enterprise Networks
- Regulatory Compliance
- Computer Hardware
- Issue Tracking
- Technical Support
- Software Installation
- Operational Efficiency
- Laptop
- Tablet
- Knowledge Management
- Computer Engineering
- Network
- Inventory
- Computer Science
- Information Technology
- Microsoft Certified Professional
- Microsoft
- Windows Registry
- Active Directory
- GPO
- Management
- Windows PowerShell
- Visual Basic
- Scripting
- Productivity
- Analytical Skill
- Communication
- Documentation
- Microsoft Windows
- Encryption
- Recovery
- DICE
Summary
Contract
ONSITE in Richmond, VA
Job Description
This position supports client in engineering, deploying, securing, and administering Windows 11 endpoints across an 8,000+ device environment using SCCM, automation, and modern endpoint management frameworks. The role collaborates closely with senior engineering staff to deliver secure, reliable, and efficient workstation services statewide.
Responsibilities
The position's key responsibilities will be:
- Contribute to the deployment, maintenance, and troubleshooting of IT devices across an enterprise network, supporting IT modernization efforts
- Create and update enterprise desktop images, including non-standard workstation images for standalone systems
- Perform frequent security updates and deliveries of enterprise desktop images
- Diagnose and recommend solutions for security or functionality issues in desktop images
- Maintain and secure all enterprise endpoints, ensuring compliance with security standards and functionality requirements
- Identify, log, and track user-reported issues, such as software conflicts and hardware device malfunctions, through the IT incident ticketing system
- Resolve Tier III technical support tickets escalated to the Desktop Engineering team, escalating further if required
- Assist technical staff with software installation, peripheral setup, and basic troubleshooting
- Analyze deployment failures, identify problematic trends, and recommend corrective actions to enhance operational efficiency
- Ensure timely restoration, maintenance, and replacement of IT equipment, including laptops, tablets and workstations
- Recommend and implement technologies, processes, and knowledge management tools to enhance desktop engineering effectiveness
- Maintain and update documentation on desktop system/network configurations, software inventory, and automation trends
Qualifications
Minimum qualifications are the essential, non-negotiable requirements a candidate must meet to be considered for the position.
- 2+ years of proven work experience in a similar role.
- Bachelor's degree in computer science or information technology.
- Microsoft Certified Solutions Expert (MCSE) or equivalent certification.
- 5+ years of proven work experience in a similar role may be considered in lieu of degree or certification.
- Proven experience in complex troubleshooting with an emphasis on Microsoft Operating and Windows software applications, as well as an advanced knowledge of the Windows registry.
- Knowledge of Active Directory, GPO, Entra ID join models, and identity-based management.
- Proven working knowledge of scripting including batch, PowerShell, and Visual Basic. An aptitude for streamlining processes through scripting and light programming to increase productivity and minimize errors.
- Strong analytical, troubleshooting, communication, and documentation skills.
Preferred qualifications are desirable but non-mandatory job skills, experience, or education that make an applicant an ideal candidate, helping them stand out among other applicants who meet the minimum qualifications.
3-5+ years of professional experience in Windows endpoint engineering and administration.
Experience administering BitLocker, MBAM, and related encryption recovery processes.
#DICE
- Dice Id: 10408029
- Position Id: 4035
- Posted 1 day ago
Company Info
About Triumph Services
What sets us apart from other IT staffing agencies?
Our process, our values and our experience.
We ve spent the last 15 years crafting a process that integrates our core values quality, integrity, execution into everything we do.
When we deliver candidates, we re focused on quality over quantity that s why every candidate meets face-to-face with a senior partner at Triumph. Even simple tasks, like returning phone calls and emails, or providing accurate, honest feedback, are tackled with a strong sense of urgency and an unwavering commitment to our clients and candidates.
We might be biased, but we think these things are pretty important. And we think that s what makes Triumph stand out from the rest.
Successful Staffing. It s What Drives Us.
We understand. Some jobs are difficult to fill. And finding highly qualified candidates isn t any easier. That s why we take great satisfaction matching top candidates with great clients and challenging jobs. We accept each assignment and each candidate with the same high level of commitment reflecting our proven process and our steadfast values.
When a client tells us they ve chosen our candidate, we know we ve done our job well. And that s how we got our name. We feel that when we make a successful placement, it s a triumph for everyone involved.
At Triumph Services, we know our market. Our network of clients and candidates is second to none. Being able to tap into the best employees in the area is an invaluable asset one that enriches our client relationships.
We stand by the philosophy that our relationships are the most important part of our business. So we talk in depth to each candidates and have open conversations with every client.
Triumph Services is based in Richmond, Virginia, and the founding partners have more than 20 years of experience in the IT staffing industry.
If you d like to start a successful partnership with an honest, exceptional staffing agency, contact us.
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